Experienced Customer Service Representative Team Lead - National Remote - Healthcare Industry - Medicaid Benefits and Care Coordination

Join the Mission to Advance Health Equity at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have experience working in the healthcare industry, specifically with Medicaid benefits and care coordination? blithequark, one of the fastest-growing companies in healthcare, is seeking a highly skilled Customer Service Representative Team Lead to join our team remotely. As a leader in the industry, we are dedicated to helping millions of people live healthier lives by connecting them with the care, pharmacy benefits, data, and resources they need.

About blithequark

blithequark is a global organization that delivers care, aided by technology, to help people live healthier lives. Our work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We are guided by a culture of diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a dynamic work environment that supports growth and learning.

Job Summary

As a Customer Service Representative Team Lead at blithequark, you will be responsible for answering incoming calls from Medicaid eligible consumers with questions regarding our Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. You will utilize a computer database to verify Medicaid eligibility, provide referrals to providers/agencies in Salt Lake County, and complete additional administrative tasks as assigned. This is a unique opportunity to work in a fast-paced, dynamic environment and make a positive impact on the lives of our customers.

Key Responsibilities:

• Take inbound calls from Medicaid eligible consumers with questions regarding blithequark's Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans.
• Research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers over the phone.
• Utilize a computer database to verify Medicaid eligibility and offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.
• Complete additional administrative tasks as assigned that support the Care Coordination team.
• Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Requirements:

Essential Qualifications:

• High School Diploma / GED required.
• Must be 18 years of age or older.
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting, or financial technology.
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications.
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September). Occasional overtime may be required.

Preferred Qualifications:

• Familiarity working with Financial Health Technology.

Skills and Competencies:

• Strong organizational skills and ability to multi-task.
• Ability to understand multiple services and multiple benefit plans for Medicaid.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.

What We Offer:

At blithequark, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Our employees enjoy a dynamic work environment, opportunities for growth and learning, and a culture guided by diversity and inclusion.

Compensation:

For California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, or Washington, D.C. residents, the hourly range for this role is $19.47 - $38.08 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc.

Career Growth Opportunities:

At blithequark, we are committed to the growth and development of our employees. We offer weeks of on-the-job training to ensure you have the skills and knowledge needed to succeed in your role. You will have clear direction on what it takes to succeed in your role, as well as opportunities for development in other roles you may be interested in.

Work Environment and Company Culture:

blithequark is a global organization that values diversity and inclusion. We offer a dynamic work environment that supports growth and learning, and we are committed to making a positive impact on the lives of our customers. Our employees enjoy a culture guided by diversity and inclusion, comprehensive benefits, and career development opportunities.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.