Experienced Full-Time and Part-Time Work at Home Customer Service Agent - Missouri - Excellent Compensation and Benefits Package

Join the Team at Blithequark: Deliver Exceptional Customer Experiences from the Comfort of Your Home

Blithequark is a leading provider of customer service solutions, and we're seeking highly motivated and enthusiastic individuals to join our team as Work at Home Customer Service Agents. As a representative of our company, you'll play a critical role in delivering exceptional customer experiences, resolving support issues, and driving sales growth. If you're passionate about providing top-notch service, working in a fast-paced environment, and enjoying the flexibility of working from home, we want to hear from you!

About Blithequark

Blithequark is a dynamic and innovative company that specializes in providing business process outsourcing, staff augmentation, contact center customer services, and IT services to clients across various industries. With a strong commitment to delivering exceptional experiences and driving optimal performance, we're dedicated to helping our clients succeed in today's competitive market. Our company culture is built on the principles of teamwork, integrity, and customer satisfaction, and we're looking for individuals who share these values.

Job Summary

As a Work at Home Customer Service Agent at Blithequark, you'll be responsible for handling customer service, technical support, and sales interactions with hundreds of customers each week. You'll work in a fast-paced environment, utilizing systems and technology to complete account management tasks, resolve customer issues, and drive sales growth. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:

• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner
• Utilize systems and technology to complete account management tasks, including data entry, order processing, and customer updates
• Recognize sales opportunities and apply sales skills to upgrade products and services
• Explain and position products and processes with customers, highlighting features and benefits
• Appropriately escalate customer dissatisfaction to the managerial team, ensuring prompt resolution
• Ensure first call resolution through problem-solving and effective call handling
• Maintain accurate records of customer interactions, including call logs and customer feedback
• Participate in ongoing training and development to enhance skills and knowledge

Candidate Qualifications:

We're looking for highly motivated and enthusiastic individuals with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences. To be considered for this role, you must:

• Be 18 years of age or older
• Have a high school diploma or equivalent
• Possess excellent organizational, written, and oral communication skills
• Be able to type swiftly and accurately (20+ words a minute)
• Have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Have a basic understanding of Windows operating system
• Be highly reliable with the ability to maintain regular attendance and punctuality
• Have the ability to evaluate, troubleshoot, and follow-up on customer issues
• Possess an aptitude for conflict resolution, problem-solving, and negotiation
• Be customer service oriented (empathetic, responsive, patient, and conscientious)
• Be able to multi-task, stay focused, and self-manage
• Have a strong team orientation and customer focus
• Be able to thrive in a fast-paced environment where change and ambiguity are prevalent
• Possess excellent interpersonal skills and the ability to build relationships with team members and customers

Compensation and Benefits:

At Blithequark, we believe that hard work should pay off, and we're committed to providing a competitive compensation and benefits package to our employees. As a Work at Home Customer Service Agent, you can expect:

• Competitive hourly rate: $12.10 - $16.10 per hour, depending on experience
• Paid time off and paid holidays
• Regular raises and performance-based incentives
• Opportunities for advancement and career growth
• Fun and engaging work environment with a casual dress code
• Cash and prize contests for outstanding performance
• Medical, dental, and vision coverage options

Work Environment:

As a Work at Home Customer Service Agent, you'll have the flexibility to work from the comfort of your own home, with the ability to create a schedule that works for you. You'll be required to:

• Work in a quiet, distraction-free environment with a reliable internet connection
• Use a computer and telephone headset to interact with customers
• Be able to sit and stand for long periods, with occasional movement and stretching

Conditions of Employment:

All Blithequark locations:

• Must be authorized to work in the country where the job is based

Subject to the program and location of the position:

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Reasonable Accommodation:

Blithequark is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require accommodations, please contact our Human Resources department.

Equal Opportunity Employer:

Blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Apply Now:

If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and enjoying the flexibility of working from home, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!