Experienced Full Stack Live Chat Assistant – Remote Customer Support & Community Management with Flexible Hours and Competitive Pay at Blithequark

Join the Blithequark Team as a Live Chat Assistant and Enjoy a Rewarding Remote Career

Blithequark, a leading online chat support provider for ecommerce stores, is seeking a highly skilled and motivated Live Chat Assistant to join our team. As a Live Chat Assistant, you will play a crucial role in moderating online forum discussions, providing exceptional customer service, and ensuring a positive user experience. This is a unique opportunity to work remotely with a flexible schedule and competitive pay.

About Blithequark and the Industry

Blithequark operates in the ecommerce industry, providing top-notch chat support solutions to online stores. Our goal is to deliver exceptional customer experiences and help ecommerce businesses thrive. We value innovation, teamwork, and customer satisfaction, and we're looking for talented individuals who share our vision.

Key Responsibilities

• Moderate Online Forum Discussions: Monitor and moderate online forum discussions to ensure compliance with company policies and guidelines. Review new posts and comments, take appropriate action when necessary, and maintain a positive and productive community.
• Respond to Customer Inquiries: Respond to customer inquiries in a timely and professional manner. Provide accurate and helpful information, communicate clearly and effectively in writing, and handle multiple inquiries simultaneously.
• Deliver Excellent Customer Service: Provide exceptional customer service and ensure a positive user experience. Be friendly, helpful, and patient, even when dealing with difficult or frustrated users. De-escalate tense situations and find mutually beneficial solutions.
• Escalate Complex Issues: Escalate complex issues to senior moderators or management as needed. Collaborate with the team to find the best solutions for complex issues and ensure that all users have a positive experience on the platform.
• Maintain Professionalism and Positivity: Maintain a professional demeanor and positive attitude at all times. Remain calm and focused when dealing with difficult or frustrated users, handle criticism and feedback gracefully, and adapt to changing situations and priorities.
• Collaborate with Team Members: Collaborate with team members to identify areas for improvement and suggest solutions. Analyze data and feedback to identify trends and opportunities for improvement, and communicate ideas and recommendations clearly and persuasively to the team and management.

Essential Qualifications

• Excellent Written Communication Skills: Possess exceptional written communication skills in English, with a strong attention to detail and the ability to write concisely and clearly.
• Independent and Team Work: Demonstrate the capability to work autonomously and collaboratively with team members, taking ownership of responsibilities and contributing to shared objectives.
• Attention to Detail and Organizational Skills: Maintain accuracy and attention to detail while handling a high volume of inquiries and posts, and possess strong organizational skills to manage time effectively and meet tight deadlines.
• Familiarity with Online Forums and Social Media: Be familiar with online forums and social media platforms, and comfortable navigating these platforms and understanding their features and functions.
• Multitasking and Prioritization: Exhibit strong multitasking abilities and effectively prioritize tasks to ensure timely responses to all inquiries.
• Problem-Solving Skills: Possess strong problem-solving skills and the ability to handle difficult situations, remaining composed and focused during challenging situations.
• Flexible Availability: Be available to work flexible hours, including weekends and holidays, to ensure that all inquiries are addressed promptly and efficiently.

Preferred Qualifications

• Previous Moderation Experience: Previous experience as a moderator or in a similar role is preferred.
• Knowledge of Ecommerce Industry: Knowledge of the ecommerce industry and chat support solutions is an asset.

Career Growth Opportunities and Learning Benefits

At Blithequark, we value employee growth and development. As a Live Chat Assistant, you will have opportunities to:

• Develop your customer service and communication skills
• Learn about ecommerce and chat support solutions
• Collaborate with a team of experienced professionals
• Contribute to the development of new processes and procedures

Work Environment and Company Culture

Blithequark is a dynamic and innovative company that values:

• Employee satisfaction and well-being
• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and experience

Compensation and Benefits

As a Live Chat Assistant at Blithequark, you can expect:

• Competitive pay: $23-$35 per hour
• Flexible working hours
• Opportunities for professional growth and development
• A supportive and collaborative work environment

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding remote career, please submit your resume to apply for this exciting opportunity.

We thank all applicants for their interest, but only those selected for an interview will be contacted.