**Experienced Healthcare Customer Service Representative – Remote USA Opportunity at blithequark**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, global environment where innovation and humanity come together? Look no further than blithequark, a leading provider of customer experience solutions, where you can ignite your career and bring your unique talents to the forefront.
**About blithequark**
blithequark is a global company that has been revolutionizing the customer experience landscape since 1982. Our mission is simple: to make customers happy by delivering exceptional experiences powered by our unique blend of humanity and technology. With a diverse and inclusive workforce, we strive to reflect the communities we serve, fostering a culture of empathy, understanding, and respect. As an equal opportunity employer, we welcome applicants from all walks of life, committed to building a workforce that is as diverse as it is talented.
**The Role**
As a Healthcare Customer Service Representative at blithequark, you will be the spark that brightens the day for our customers, providing them with compassionate and knowledgeable support that sets them apart from the ordinary. Working remotely from the comfort of your own home, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.
**Key Responsibilities**
* Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans, ensuring they receive the best possible care and support.
* Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members.
* Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information.
* Collaborate with colleagues to resolve complex customer issues, ensuring a seamless and satisfying experience for our customers.
**What You Bring to the Role**
* 6 months or more of customer service experience, with a proven track record of delivering exceptional customer experiences.
* Integrity to follow HIPAA guidelines on maintaining patient privacy, demonstrating a commitment to confidentiality and respect.
* High school diploma or equivalent, with a strong foundation in communication and interpersonal skills.
* Computer experience, with a reliable high-speed internet connection (> 15 mbps).
* A USB wired headset (or a compatible alternative), as well as a smartphone or device that runs IOS or Android (iPad, etc.) for daily log-in.
**What You Can Expect**
* A supportive and inclusive culture that values your career growth and professional development.
* A global team of curious lifelong learners, guided by our company values and committed to making a positive impact.
* A base wage range of $16 per hour, plus performance bonus opportunities that recognize and reward your exceptional performance.
* A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more.
**A Bit More About Your Role**
At blithequark, we are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses that support your career growth, we are dedicated to helping you succeed. Our TTEC community is here for you as one dynamic, global family, where you can bring your unique talents and perspectives to the table.
**About the Team**
You will report to a Team Lead, who will provide guidance and support to ensure your success. As a member of our team, you will contribute to the success of the customer experience and the overall success of the team. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in the lives of our customers.
**How to Apply**
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we encourage you to apply for this exciting opportunity at blithequark. Visit our website to learn more about our company culture, values, and benefits, and to register as a candidate. We look forward to welcoming you to our team!