**Experienced Full Stack Customer Service Representative – Remote Support and Client Relations**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of innovative solutions and services to government agencies across the United States. For over 21 years, blithequark has been a trusted partner in placing talented individuals in various positions across the country. We are now seeking enthusiastic and experienced Remote Customer Service Representatives to join our team and continue to make a difference in the lives of our customers. **About blithequark** blithequark is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) that has been supporting government agencies with scalable workforces, program management, and information processing solutions since 1999. With a proven track record of delivering high-quality services and products, we have deployed thousands of employees for 70 agencies in 30+ states. **Job Summary** As a Remote Customer Service Representative at blithequark, you will be responsible for providing exceptional support and service to our customers through various communication channels, including phone, email, and web browsers. You will be the face of our company, and your interactions will have a direct impact on our customers' experiences and satisfaction. **Responsibilities** * Respond to general to moderately complex telephone calls and troubleshoot and respond to customer issues * Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel * Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs) * Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry (which includes proper documentation) * Interface with team personnel, management, and customers in reference to customer service issues * Conduct outbound calls to customers in response to customer direction or other business needs * Respond to numerous phone inquiries daily * Use standard call-center technology: telephones, email, and web browsers * Assist callers in completing online applications * Fill out timesheets * Adhere to privacy rules set forth by the programs we service * Adhere to provided schedule * Connect callers with leadership as needed * Maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service * Report problems through an easy online system * Respond to telephone inquiries within set time parameters * Complete all assigned training as necessary **Requirements** * High School diploma or equivalent required * Minimum one (1) year customer service experience required * Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * Ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * Ability to work independently and as a team **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our team is dedicated to providing exceptional support and service to our customers, and we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Compensation and Benefits** * Base Rate: $18.00 per hour * Medical, Dental, Vision, and 401k benefits available * Opportunities for career growth and professional development * Collaborative and supportive team environment * Flexible work arrangements and remote work options **Career Growth and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Comprehensive onboarding program * Ongoing training and coaching * Opportunities for career advancement and professional development * Access to industry-leading tools and technologies **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and next steps. **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. **Reasonable Accommodation** If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to ensure that all candidates have an equal opportunity to participate in the hiring process. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply Job! Apply for this job