**Experienced Full Stack Customer Service Manager – Remote Travel Industry Expert**

Are you a highly motivated and results-driven professional looking to take your career to new heights in the travel industry? Do you have a passion for delivering exceptional customer experiences and a knack for leadership? We're seeking an experienced Full Stack Customer Service Manager to join our dynamic team at blithequark, where you'll have the opportunity to grow your skills, expand your knowledge, and make a real impact in the lives of our clients. As a key member of our team, you'll be responsible for providing top-notch customer service, managing client relationships, and driving business growth through innovative solutions and personalized service. If you're a driven self-starter with a talent for persuasion, a strong foundation in leadership, and a passion for the travel industry, we want to meet you! **About blithequark** At blithequark, we're passionate about delivering exceptional travel experiences that exceed our clients' expectations. Our team of experts is dedicated to providing personalized service, innovative solutions, and unparalleled support to our clients. We're a dynamic and fast-paced organization that values creativity, flexibility, and a results-oriented mindset. As a Full Stack Customer Service Manager, you'll be an integral part of our team, working closely with our clients to create unforgettable travel experiences. **Key Responsibilities** As a Full Stack Customer Service Manager at blithequark, your responsibilities will include: * Living out our Core Values and Mission Statement, and embodying our company culture * Surprising and delighting clients with innovative solutions and personalized service, ensuring no one falls through the cracks * Responding to client inquiries and requests promptly * Managing payments and sending payment reminders * Handling flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations * Corresponding with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure * Preparing client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure * Assisting with internal coordination and distributing necessary information * Setting schedules and managing time effectively * Managing client profiles and bookings * Serving as backup travel support or the main point of contact during emergencies, even outside of normal office hours * Continuously growing in your ability to implement tools that enhance our remote workplace culture **What We're Looking For** We're seeking a driven self-starter who is proactive, positive, and trustworthy. If you're a flexible, creative thinker with strong organizational skills and a results-oriented mindset, we want to hear from you. As a Full Stack Customer Service Manager at blithequark, you'll need to possess: * Excellent verbal and written communication skills * The ability to work independently with a high degree of autonomy in a remote environment * A strong foundation in leadership and customer service * A talent for persuasion and negotiation * A passion for the travel industry and a desire to continuously learn and grow * A results-oriented mindset with a focus on delivering exceptional customer experiences **Essential Qualifications** * 2+ years of experience in customer service or a related field * Proven track record of delivering exceptional customer experiences * Strong leadership and communication skills * Ability to work independently in a remote environment * Strong organizational and time management skills * Proficiency in Microsoft Office and Google Suite **Preferred Qualifications** * Experience in the travel industry * Knowledge of travel software and systems * Certification in customer service or a related field * Experience with CRM software and customer relationship management * Strong analytical and problem-solving skills **Skills and Competencies** As a Full Stack Customer Service Manager at blithequark, you'll need to possess a range of skills and competencies, including: * Excellent communication and interpersonal skills * Strong leadership and problem-solving skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Proficiency in Microsoft Office and Google Suite * Ability to continuously learn and grow in a fast-paced environment **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. As a Full Stack Customer Service Manager, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs * Opportunities for advancement and career growth * Access to industry-leading software and systems * Collaborative and supportive work environment * Flexible work arrangements and remote work options **Work Environment and Company Culture** At blithequark, we're passionate about creating a collaborative and supportive work environment that values creativity, flexibility, and a results-oriented mindset. As a Full Stack Customer Service Manager, you'll be part of a dynamic and fast-paced team that's dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of Core Values and a Mission Statement that guides our actions and decisions every day. **Compensation, Perks, and Benefits** As a Full Stack Customer Service Manager at blithequark, you'll be rewarded with a competitive compensation package that includes: * Salary: $60,000 - $80,000 per year (dependent on experience) * Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: Flexible work arrangements, remote work options, and access to industry-leading software and systems * Bonus structure: Performance-based bonuses and incentives **Conclusion** If you're a driven self-starter with a passion for delivering exceptional customer experiences and a knack for leadership, we want to meet you! As a Full Stack Customer Service Manager at blithequark, you'll have the opportunity to grow your skills, expand your knowledge, and make a real impact in the lives of our clients. Don't miss out on this incredible opportunity to join our dynamic team and take your career to new heights. Apply today! Apply for this job