Experienced Ramp Agent (Customer Service Agent) - Ensuring Timely Cargo Transport at blithequark's Chicago ORD Hub

Join blithequark's Team as a Ramp Agent and Be Part of a Legacy of Excellence in Cargo Transport

At blithequark, our mission is to ensure that cargo is transported on time, every time, safely. As a crucial part of our operations team, you will play a vital role in making sure our customers' baggage and cargo arrive safely and on time. As a Ramp Agent, you will be the backbone of our cargo handling operations, working tirelessly behind the scenes to keep our customers satisfied and our operations running smoothly.

About the Role

This is an entry-level position that offers a unique opportunity for career growth and development. Our leaders are committed to providing mentorship and guidance to help you advance your career and reach your full potential. As a Ramp Agent, you will be responsible for a range of tasks that require physical stamina, attention to detail, and a commitment to safety.

Key Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather conditions, exercising utmost care and attention to detail.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion, demonstrating a high level of operational competence.
• Operate baggage scanners and computers to ensure baggage is routed accurately to customers' destinations, utilizing technology to streamline processes.

As a Ramp Agent, you will work in a fast-paced environment that requires flexibility and adaptability. Scheduling is based on operational needs, with shifts ranging from early morning to overnight. You can expect to work between 20 and 40 hours per week, depending on your seniority.

What to Expect

The role of a Ramp Agent is physically demanding and involves bending, lifting, standing, and walking. You will be required to lift and handle bags weighing up to 50-70 pounds, often in harsh weather conditions. However, we prioritize safety-conscious behaviors in all our operational processes and procedures, ensuring a safe working environment for all employees.

Compensation and Benefits

At blithequark, we offer a competitive compensation package that includes a starting pay of $21.85 per hour, with regular pay increases over time. Our benefits package is designed to support your overall well-being and includes:

• A competitive salary, industry-leading profit-sharing program, and performance incentives.
• A 401(k) plan with generous company contributions of up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

Essential Qualifications

To succeed as a Ramp Agent at blithequark, you will need:

• A high school diploma, GED, or high school equivalency.
• To be at least 18 years of age and have authorization to work in the United States.
• A valid driver's license.
• Proficiency in English.
• The ability to pass a physical ability test (PAT).
• To wear required company-approved Personal Protective Equipment (PPE).
• The ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. As a Ramp Agent, you will have opportunities to advance to more senior roles or transition into other areas of the company. Our career development programs are designed to support your long-term career goals, and we offer a range of training and development opportunities to help you succeed.

Work Environment and Company Culture

At blithequark, we pride ourselves on our culture of care, integrity, resilience, servant leadership, and teamwork. Our people are our success, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Ramp Agent, you will be part of a close-knit team that works together to achieve our mission and values.

Why Join blithequark?

By joining blithequark as a Ramp Agent, you will become part of a legacy of excellence in cargo transport. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and ensuring the safe and timely transport of cargo. If you are looking for a challenging and rewarding role that offers career growth opportunities and a comprehensive benefits package, we encourage you to apply today.

Join our team and be part of a legacy of excellence in cargo transport. Apply now to become a Ramp Agent at blithequark!