Experienced Contact Center Agent - Customer Service Representative for blithequark (100% Remote)

Join blithequark's Dynamic Team as a Remote Contact Center Agent

At blithequark, we're committed to delivering top-notch healthcare services to our members and providers. As a Contact Center Service Agent, you'll be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. This role is pivotal in providing exceptional assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines, including Medicare and Medicaid.

About the Role

As a Contact Center Agent at blithequark, you'll be responsible for handling customer inquiries, resolving issues, and providing education on our products and services. You'll be the primary point of contact for our members and providers, and your role will be critical in driving customer satisfaction and retention.

Key Responsibilities

• Interact with providers and members via phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by blithequark.
• Transfer calls from members and providers to the appropriate department.
• Follow up on inquiries and complaints that have not been resolved.
• Perform research on billing inquiries and claims to provide payments and refunds.
• Act as a liaison between various departments to address concerns.
• Identify, research, and resolve customer issues using our computer system.
• Research member/provider billing and claims issues.
• Handle and resolve customer complaints.
• Navigate through automated information systems to analyze the caller's situation.
• Perform in a fast-paced, changing environment.
• Communicate effectively with customers, speaking in a way they can understand.
• Serve as a liaison between the customer and various departments.
• Complete other duties as assigned by the management team related to job functions.
• May be required to work some overtime as the business requires.
• May be required to work flexible schedules (nights, weekends), or change schedules as determined necessary based on business needs.
• Demonstrate the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better.

Minimum Qualifications

To be considered for this role, you must have:

• A High School Diploma or GED.
• Work experience in a face-to-face or call center environment.
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to customers.
• Work experience using a corporate email system.
• Experience navigating through system applications on a desktop computer or laptop.
• The ability to adapt to a fast pace and ever-changing environment.
• Flexibility to work evening and weekends due to business needs.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• The ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish.
• Healthcare industry work experience.
• Call Center experience in a metrics-driven environment.
• Previous healthcare work experience interacting with members and/or providers.

What We Offer

At blithequark, we're committed to the well-being of our employees. We offer a competitive salary, commensurate with your location, as well as a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage.
• Incentive and recognition programs.
• Life insurance.
• 401(k) contributions.
• Overtime and quarterly bonuses averaging $1,100 every three months.
• A 6-week paid virtual training program.
• Opportunities for career growth and professional development.

Career Growth Opportunities

As a Contact Center Agent at blithequark, you'll have opportunities to grow and develop your career. You may be eligible for roles in performance support, Senior Agent positions, people leader roles, business analytics, workforce effectiveness, and other areas.

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment. We're an equal opportunity employer, and we welcome applicants from diverse backgrounds. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being part of our dynamic team.

Compensation and Benefits

The hiring range for this position is:

• Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000.
• All Other Locations (within approved locations): $34,091 - $49,920.

Your salary and related elements of compensation will be contingent upon your work experience, education, licenses, and certifications, and any other factors blithequark deems pertinent to the hiring decision.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional healthcare services to our members and providers. We're committed to creating a positive and inclusive work environment, and we offer a comprehensive benefits package to support our employees' well-being. If you're looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply to join our team.

We're an Equal Opportunity Employer, and we welcome applicants from diverse backgrounds. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved.

If you're ready to join a dynamic team and make a difference in the lives of our members and providers, we encourage you to apply for this exciting opportunity.