Customer Care Specialist - Onsite, Virtual, and Hybrid Opportunity at blithequark - Providing Exceptional Customer Experience

Join blithequark's Dynamic Team as a Customer Care Specialist

blithequark is revolutionizing the way businesses interact with their customers, and we're looking for a talented Customer Care Specialist to be at the forefront of this change. As a Customer Care Specialist at blithequark, you'll play a vital role in delivering outstanding customer service, ensuring our clients receive the support they need in a timely and professional manner. This is an exciting opportunity to join a forward-thinking organization that's committed to making a difference in the industry.

About the Role

As a Customer Care Specialist at blithequark, you'll be responsible for providing top-notch customer service across multiple channels, including phone and email. Your primary focus will be on assisting customers with placing new orders, providing updates on existing orders, and addressing any questions or concerns they may have regarding our products. You'll be the primary point of contact for our customers, and your expertise will be instrumental in building trust and loyalty.

Key Responsibilities

• Communicate effectively with customers via phone and email to resolve their queries and concerns.
• Provide detailed and accurate information about orders, including status updates and product availability.
• Review customer orders and account information to identify and resolve issues promptly.
• Utilize MS Excel, Word, and Outlook to manage customer data, track orders, and perform other administrative tasks.
• Maintain a high level of customer satisfaction by responding to customer inquiries in a timely and professional manner.
• Collaborate with internal teams to resolve customer complaints and improve overall customer experience.

Essential Qualifications

To succeed as a Customer Care Specialist at blithequark, you'll need:

• A High School Diploma or GED equivalent.
• Basic computer navigation skills and proficiency in MS Excel, Word, and Outlook.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment and prioritize tasks effectively.
• A customer-centric approach and a passion for delivering exceptional customer service.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Previous customer service experience, preferably in a call center environment.
• A proven track record of providing excellent customer service and resolving customer complaints.
• Familiarity with customer relationship management (CRM) software.
• Experience working in a hybrid or virtual environment.

What You'll Gain

At blithequark, we're committed to your growth and development. As a Customer Care Specialist, you'll have access to:

• Comprehensive training to ensure you're equipped to excel in your role.
• Ongoing support and feedback to help you continue to grow and improve.
• Opportunities for career advancement and professional development.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Work Environment and Culture

blithequark offers a flexible work arrangement that includes onsite, virtual, and hybrid options. You'll have the opportunity to work 2-3 days in the office and 2-3 days virtually, allowing you to strike a balance between collaboration and productivity. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we're committed to creating a work environment that's engaging, motivating, and fun.

Compensation and Benefits

We offer a competitive compensation package that includes:

• A pay rate of $18.00 per hour.
• Weekly pay and comprehensive benefits, including medical, dental, vision, and 401(k).
• Opportunities for career growth and professional development.

Schedule and Work Hours

The Customer Care Specialist role requires working Monday to Friday, with occasional overtime as needed. The schedule is 7am - 6pm, and you'll be required to be available during these hours to provide support to our customers.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we want to hear from you! To apply, simply click here to submit your application. You can also text "Customer Care" to 602-308-6614 with your full name details to get in contact with our team.

Join Our Team

At blithequark, we're not just looking for employees - we're looking for team members who share our values and are passionate about making a difference. If you're excited about the opportunity to join our dynamic team and contribute to our mission, we encourage you to apply today. We can't wait to hear from you!