Customer Service Representative - Patient Registration Specialist at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're revolutionizing the healthcare industry by combining cutting-edge technology with a deep understanding of revenue cycle management. As a pioneer in the field, we're dedicated to enhancing the patient experience and improving financial performance for hospitals, health systems, and medical groups worldwide. Our innovative approach integrates sophisticated analytics, AI, intelligent automation, and workflow orchestration to drive success.

We're now seeking a highly skilled and empathetic Customer Service Representative to join our team at Ascension Via Christi Hospital Pittsburg. As a Patient Registration Specialist, you'll play a vital role in ensuring a seamless and compassionate experience for patients during the registration process. Your ability to multitask, empathize with patients, and work efficiently in a fast-paced environment will make a significant difference in their journey.

About the Role

As a Customer Service Representative at blithequark, you'll be the primary point of contact for patients during registration. Your responsibilities will include:

• Working on computers and answering phones to intake information in a busy environment, navigating multiple screens to collect and input details accurately.
• Providing exceptional customer service, listening with compassion to address patients' fears, concerns, and questions, and easing their anxiety during the registration process.
• Building trust with patients by collecting information accurately and quickly, asking follow-up questions, and establishing rapport in real-time.
• Working efficiently in a fast-paced environment, often on your feet, to assist patients in completing their registration.
• Collaborating with clinicians and other healthcare professionals to ensure seamless patient care, even in emergent clinical situations.

Essential Qualifications

To excel in this role, you'll need:

• A High School Diploma or GED.
• Excellent customer service experience, with a proven track record of providing top-notch service in a fast-paced environment.
• The ability to multitask, work efficiently with technology, and type accurately at a high speed.
• Strong communication and interpersonal skills, with the ability to empathize with patients and build trust.
• A willingness to learn and adapt to new technologies and processes.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Previous experience in a healthcare setting, particularly in patient registration or customer service.
• Familiarity with healthcare software and technology platforms.
• Knowledge of medical terminology and healthcare procedures.

Skills and Competencies

To succeed as a Customer Service Representative at blithequark, you'll need to possess:

• Excellent communication and interpersonal skills.
• The ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Empathy and compassion when interacting with patients.
• A willingness to learn and adapt to new technologies and processes.
• Proficiency in typing and working with computers.

Career Growth Opportunities

At blithequark, we're committed to your growth and development. As a Customer Service Representative, you'll have the opportunity to:

• Launch your healthcare career and gain valuable experience in patient registration.
• Develop your skills in a dynamic and supportive environment.
• Collaborate with cross-functional teams to drive success.
• Explore new paths and career opportunities within the company.
• Receive comprehensive training and ongoing support to ensure your success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. Our culture is built on:

• A commitment to delivering exceptional customer service and improving patient care.
• A collaborative and dynamic work environment that fosters growth and development.
• A passion for innovation and staying at the forefront of industry trends.
• A dedication to giving back to the community and making a positive impact.

Compensation and Benefits

We offer a competitive compensation package, including:

• A base pay range of $14.00 - $15.96 per hour, depending on role, level, location, job-related skills, experience, and relevant education or training.
• Opportunities for career advancement and professional growth.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Access to ongoing training and development programs.

Join Our Team

If you're a compassionate and skilled customer service professional looking to make a difference in the healthcare industry, we invite you to join our team at blithequark. As a Customer Service Representative, you'll play a vital role in shaping the patient experience and driving success for our clients. Apply now to launch your healthcare career and become part of our dynamic and innovative team.

At blithequark, we're committed to going beyond expectations in everything we do. We drive customer success, improve patient care, and make a positive impact on the communities we serve. Join us in our mission to transform the healthcare industry through technology-driven solutions and compassionate customer service.