Customer Service Representative - Patient Registration Specialist at blithequark - Transforming Patient Experience through Compassionate Care and Technology

Join blithequark, a Leader in Healthcare Technology Solutions

At blithequark, we're revolutionizing the healthcare industry by combining cutting-edge technology with a deep understanding of revenue cycle management. Our innovative approach is designed to enhance the patient experience and improve the financial performance of hospitals, health systems, and medical groups. As a pioneer in the field, we're committed to delivering exceptional service and support to our clients, and we're looking for talented individuals to join our team.

About the Role: Patient Registration Customer Service Representative

We're seeking a compassionate and tech-savvy Customer Service Representative to join our Patient Registration team at blithequark. As the first point of contact for patients checking into the hospital, you'll play a vital role in setting the tone for their care journey. Your ability to multitask, empathize with patients, and work efficiently in a fast-paced environment will make a significant difference in their experience.

Key Responsibilities:

• Work on multiple computer screens and answer phones to intake patient information accurately and efficiently.
• Build trust with patients by listening attentively to their concerns, asking follow-up questions, and providing compassionate care.
• Navigate multiple programs and software applications to collect and input patient data correctly.
• Work effectively in a dynamic environment where clinicians may interrupt the registration process for emergent clinical care.
• Demonstrate adaptability and flexibility in responding to varied patient needs and unexpected situations.
• Collaborate with your team to ensure seamless patient registration and care coordination.

Requirements and Qualifications:

To succeed in this role, you'll need:

• A High School Diploma or GED.
• Excellent customer service experience, with a proven track record of delivering exceptional support.
• The ability to multitask, work under pressure, and maintain a high level of productivity.
• Strong typing skills and proficiency in working with multiple software applications.
• A willingness to learn and adapt to new technologies and processes.

While prior experience in healthcare is not required, you'll need to be comfortable working in a hospital/lab environment and be prepared to encounter illness and injuries. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role.

Skills and Competencies:

To thrive as a Customer Service Representative at blithequark, you'll need:

• Exceptional communication and interpersonal skills.
• The ability to empathize with patients and provide compassionate care.
• Strong problem-solving and analytical skills.
• A proactive and adaptable approach to work.
• A commitment to delivering high-quality service and support.

Career Growth and Development Opportunities

At blithequark, we're dedicated to helping our associates grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to:

• Develop your skills and expertise in patient registration and revenue cycle management.
• Collaborate with cross-functional teams to drive innovation and improvement.
• Explore new paths and career opportunities within the organization.
• Participate in ongoing training and professional development programs.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a supportive and inclusive work environment that fosters collaboration, creativity, and growth. Our team is passionate about delivering exceptional service and support to our clients, and we're committed to making a positive impact in the communities we serve.

As an associate at blithequark, you can expect:

• A competitive compensation package, with a base pay range of $14.00 - $17.37 per hour.
• A comprehensive benefits package that includes opportunities for career growth and development.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• Opportunities to contribute to meaningful work that makes a difference in the lives of patients and families.

Our Commitment to Diversity, Equity, and Inclusion

At blithequark, we're dedicated to creating a workplace that is inclusive, equitable, and free from bias. We believe that diversity is a strength, and we're committed to fostering an environment where everyone can thrive. Our employment practices are designed to ensure equal opportunities for all associates, regardless of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Join Our Team

If you're a compassionate and tech-savvy individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you'll play a vital role in transforming the patient experience and contributing to the success of our organization.

To learn more about this opportunity and to apply, please click on the link provided. We look forward to hearing from you!

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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