Part-time Customer Experience Specialist - Join blithequark's Dynamic Team to Deliver Exceptional Pet Care Experiences

Unlock a Rewarding Career with blithequark: Where Passion Meets Purpose

At blithequark, we're on a mission to revolutionize the pet care industry by providing top-notch services that delight our customers and nurture their beloved pets. As a pioneering force in the pet health sector, we're committed to spreading joy, empathy, and optimism through our work. If you're a customer-centric individual with a passion for pets and a drive to make a difference, we invite you to join our team as a Part-time Customer Experience Specialist.

About the Role: Be the Face of blithequark's Exceptional Customer Experience

As the first point of contact for our customers, you'll play a vital role in shaping their experience with blithequark. Your mission will be to assist, delight, and reward our customers through timely and effective resolutions to their inquiries and subscription management requests. You'll be the embodiment of our brand values: Do Good, Show Empathy, and Spread Optimism.

Key Responsibilities: Delivering Outstanding Customer Experiences

• Provide first-line responses and timely resolutions to all inbound customer enquiries and subscription management requests via email and telephone, ensuring a seamless customer experience.
• Proactively identify patterns or trends within the department, enabling us to continually improve our processes and enhance the service we provide to our customers.
• Continually learn and develop knowledge around our treatments and service offerings to better serve our customers and stay up-to-date with industry developments.
• Perform additional tasks as assigned based on business needs, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications: The Skills and Experience We Look For

To excel in this role, you'll need:

• 3+ years of experience in a customer-facing role, preferably in e-commerce or a related industry.
• Experience working in a remote environment, with the ability to manage your time effectively and work independently.
• Strong computer literacy, written, and verbal skills, with the ability to communicate complex information in a clear and concise manner.
• Experience with CRM systems such as Freshdesk, Zendesk, or similar, and a variety of customer contact methods, including email, telephone, and live chat.
• Excellent time management and organisational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• A customer-centric approach, with a passion for delivering exceptional customer experiences and a willingness to go the extra mile.
• A dedicated workspace at home, free from distractions and interruptions.

Preferred Qualifications: The Nice-to-Haves

While not essential, having your own cat or dog can give you a unique understanding of our customers' needs and motivations!

What We Offer: A Comprehensive Benefits Package and a Dynamic Work Environment

At blithequark, we're committed to supporting our team members' well-being, growth, and success. Here's what you can expect:

Compensation and Benefits

• Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care.
• 20 days of annual leave, plus all UK public and bank holidays (pro rata), and an extra day off on your birthday.
• A free blithequark subscription for your pet, so you can experience our services firsthand.
• A company pension scheme to support your long-term financial security.
• Additional leave and other benefits to promote work-life balance.

Workplace and Culture

• A fully remote working environment, with a team spanning across the UK, offering flexibility and autonomy.
• A laptop and all necessary home-office equipment and tools to ensure you have everything you need to succeed.
• A dynamic and supportive team culture, with opportunities for collaboration and knowledge-sharing.

Learning and Development

• A £1000 personal learning and development budget per annum, to support your ongoing growth and professional development.
• Opportunities for career progression and advancement within a fast-growing start-up with big ambitions.

Shift Pattern and Schedule

You'll be working 16-20 hours per week, Monday to Thursday/Friday, from 10 am-2 pm daily. This flexible schedule allows you to balance your work and personal commitments.

Salary and Pay

The salary for this role is £25,000 per year (FTE), pro rata to hours worked. We're committed to offering competitive compensation to our team members.

How to Apply: Join the blithequark Team

If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join blithequark's dynamic team, please submit your application, including:

• Your CV and a cover letter.
• Answers to the following questions:
  • What do you find interesting about the pet industry?
  • Which subscription business have you had the best experience with and why?
  • Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved.

Send your application to [email protected] before the application deadline on 27th September 2024 at 16:00.

Don't Miss Out: Apply Now and Be Part of blithequark's Journey!

If you're ready to make a meaningful impact in the pet care industry and be part of a dynamic team that's passionate about delivering exceptional customer experiences, apply now to join blithequark as a Part-time Customer Experience Specialist. We can't wait to hear from you!