Experienced Customer Sales and Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team and Power Your Career

Are you looking for a career that offers more than just a job? A place where you can share your ideas, learn, grow, and thrive? At blithequark, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about connecting people to what brings them joy. We're a team that values diversity, inclusivity, and authenticity, and we're committed to empowering our customers and employees alike.

About blithequark

At blithequark, we power and empower how people live, work, and play by connecting them to what matters most. We're a leader in the industry, driving innovation, creativity, and impact through our cutting-edge technology and exceptional customer service. Our team is made up of talented individuals who are passionate about delivering outstanding customer experiences and making a difference in their communities.

Job Overview

As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, delivering exceptional customer experiences and building strong relationships with our customers. You'll be responsible for answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. You'll also be expected to identify customer needs and proactively offer our products and services to meet their needs and drive sales growth.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services.
• Identifying customer needs and proactively offering products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark products and services.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, their business challenges, and industry trends. You're empathetic, communicative, and able to diffuse sensitive situations. You're driven to provide exceptional customer service and take real ownership of customer concerns.

Essential Qualifications

• Customer service skills.
• Demonstrated ability to communicate with detail and precision.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.

What You'll Gain

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development opportunities, as well as the chance to work with a talented and experienced team. You'll also be eligible for a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Career Growth Opportunities

We're committed to helping our employees grow and develop in their careers. As a Customer Sales and Service Representative, you'll have the opportunity to develop your skills and expertise, take on new challenges, and advance to new roles within the company.

Work Environment and Company Culture

At blithequark, we value diversity, inclusivity, and authenticity. We're committed to creating a collaborative and inclusive environment that encourages creativity, innovation, and teamwork. As a remote worker, you'll have the flexibility to work from home, with occasional in-person trainings and meetings.

Compensation and Benefits

We're proud to offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Why Join blithequark?

If you're looking for a career that offers more than just a job, we encourage you to apply to blithequark. We're a company that values diversity, inclusivity, and authenticity, and we're committed to empowering our customers and employees alike. As a Customer Sales and Service Representative, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and expertise in a dynamic and fast-paced environment.

Join our team and power your career today!