Experienced Customer Service and Technical Support Representative - Remote Opportunity at blithequark

Join a Global Organization that Nurtures a People-First Culture

Are you looking for a career change that allows you to work from home with a forward-thinking global organization that prioritizes a true people-first, inclusive culture and a genuine sense of belonging? blithequark is seeking a talented Customer Service/Technical Support Representative to join our team of diverse professionals from 40 countries. As a remote Customer Service/Technical Support Representative, you'll be part of an organically diverse team where all members contribute and support each other's success and well-being, united as "One blithequark."

About blithequark and the Industry

blithequark is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies. With a strong focus on diversity, equity, and inclusion, blithequark has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." As a Customer Service/Technical Support Representative, you'll play a crucial role in delivering exceptional customer experiences and driving business success.

Career Growth and Personal Development

This remote opportunity allows you to reimagine your career journey and develop "friends for life" while working with a talented team. blithequark provides comprehensive training, technologies, and ongoing support to ensure your success. With a strong focus on career growth and personal development, blithequark offers a range of FREE Learning and Leadership Development programs designed to set you on your way to achieving your career goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to investing in our people.

Key Responsibilities

• Assist external users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
• Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products.
• Focus on customer experience-driven troubleshooting, de-escalating customers, and following the appropriate escalation path to resolve technical issues.
• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
• Greet agents in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with customers.
• Probe for understanding and solve problems that are generally unstructured and require extensive use of conceptual thinking skills.

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• One year of related technical experience (preferred).
• A non-Apple, non-Chromebook personal desktop or laptop (bring your own device).
• Relevant technical expertise related to the program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) (preferred).
• A courteous and strong customer service orientation.
• Excellent written and verbal communication skills.
• Ability to learn, including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking, with the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Demonstrated patience in all customer contact situations, maintaining a pleasant and professional tone and manner.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess:

• Strong technical skills, including knowledge of hardware, software, and networking.
• Excellent customer service skills, with the ability to empathize with customers and resolve issues efficiently.
• Effective communication skills, both written and verbal.
• Problem-solving skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Flexibility and adaptability, with the ability to adjust to changing circumstances.

What blithequark Offers

As a valued member of the blithequark team, you'll enjoy:

• Paid training and ongoing support to ensure your success.
• US Full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP).
• Stock purchasing program and Huang Leadership Development Scholarship.
• Career development opportunities through our online university, CNXU.
• Networking and leadership opportunities with Staff Resource Groups.
• IRise Mentorship programs to help you build a strong foundation for a rewarding career.
• Global citizenship, sustainability, and team event opportunities.
• Trained wellness partners and wellness training opportunities.

Compensation, Perks, and Benefits

blithequark offers a comprehensive compensation package, including competitive pay, benefits, and perks. As a remote Customer Service/Technical Support Representative, you'll enjoy the flexibility of working from home, with the opportunity to earn a stable income and grow your career with a global organization.

Conclusion

If you're looking for a career change that allows you to work from home with a forward-thinking global organization, we want to hear from you. Apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" - proudly united as "One blithequark." Join our team of diverse professionals and start your journey to a rewarding career with blithequark.

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion, and welcome applications from qualified candidates.