Tier 1 Customer Support - (Part-Time Contractor) - Remote at blithequark

Join blithequark as a Part-Time Tier 1 Customer Support Contractor: Championing Customer Success Remotely

At blithequark, we're dedicated to empowering leaders worldwide through our innovative online leadership development programs. As a pioneer in the industry, we're committed to delivering exceptional customer experiences that drive satisfaction and success. We're now seeking a highly motivated and skilled Tier 1 Customer Support Agent to join our team as a part-time contractor, working remotely to provide top-notch support to our global clientele.

About the Role

As a Tier 1 Customer Support Agent at blithequark, you'll be the primary point of contact for our esteemed clients, comprising high-level executives from premier companies worldwide. Your expertise, patience, and understanding will be instrumental in resolving technical issues, logistical concerns, and administrative matters, ensuring a seamless online learning experience for our participants.

We're looking for a professional with a passion for customer support, a keen eye for detail, and the ability to work effectively in a fast-paced environment. As a remote contractor, you'll be part of a dynamic team that's dedicated to delivering exceptional service 24/7, with a current focus on covering the 3:00 - 9:00 p.m. ET time block on weekdays.

Key Responsibilities

• Provide enthusiastic and personalized support to clients via email, chat, phone, and web-based tools, addressing their technical, logistical, and other needs in a timely and effective manner.
• Accurately identify and troubleshoot technical and non-technical issues, leveraging your knowledge and skills to resolve problems and escalate complex cases to internal team members as needed.
• Demonstrate a deep understanding of blithequark's programs, learning content, and technical products, utilizing training and resources to stay up-to-date on the latest developments.
• Continuously strive to improve the quality of support and service, both internally and externally, through feedback, self-reflection, and a commitment to excellence.
• Monitor live online video conferencing events, providing immediate assistance to participants and ensuring a smooth experience.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• 1-3 years of experience in customer support, preferably within a SaaS company or product/technology division.
• A professional demeanor and strong communication skills, both written and verbal, to effectively interact with high-level executives from diverse backgrounds.
• Familiarity with CRM systems like Salesforce, website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and help desk software.
• Outstanding task management skills, with the ability to juggle multiple responsibilities in a fast-paced, high-volume environment.
• Fluency in Spanish, French, or Japanese is highly valued, although not required.

Preferred Qualifications and Skills

While not essential, the following qualifications and skills can give you a competitive edge:

• Executive support experience, having worked with high-level executives or C-suite professionals.
• Experience with SaaS products or applications, as well as website backend/administrative interfaces.
• Proficiency in using help desk software and other customer support tools.

What blithequark Offers

As a part-time contractor at blithequark, you'll enjoy:

• A flexible schedule with varying hours per week based on our program schedule, generally ranging from 10-20 hours per week with potential for additional hours.
• Comprehensive onboarding and ongoing training to ensure your success in the role.
• Access to resource materials, tools, and equipment necessary to perform your duties effectively.
• Opportunities for career growth and professional development within a dynamic and innovative company.
• A collaborative and supportive remote work environment that fosters a sense of community and teamwork.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic company culture, which values innovation, teamwork, and customer satisfaction. As a remote contractor, you'll be part of a global team that's passionate about delivering exceptional customer experiences and empowering leaders worldwide.

Compensation and Benefits

While you're not eligible for blithequark's employee benefits program as a contractor, you'll receive competitive compensation for your work. Our contractors are valued members of our team, and we're committed to ensuring they're equipped to succeed in their roles.

How to Apply

If you're a motivated and skilled customer support professional looking for a challenging and rewarding opportunity, we encourage you to apply for this part-time Tier 1 Customer Support contractor role at blithequark. To apply, please submit:

• A copy of your resume.
• A brief cover letter, including how you heard about us.
• A link to your LinkedIn profile.

We look forward to hearing from you and exploring how you can contribute to our mission to empower leaders worldwide.

Location Requirement: Candidates must be located and authorized to work in the US.

Join blithequark today and become part of a team that's shaping the future of leadership development!