Healthcare Customer Service Representative - Remote USA at blithequark

Join blithequark's Award-Winning Team as a Remote Healthcare Customer Service Representative

Be the spark that brightens days and ignites your career with blithequark's dynamic and inclusive work environment. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of bringing humanity to business and making a meaningful difference in the lives of customers.

About blithequark and the Role

blithequark's work-from-home team spans across 40 preferred residency states in the USA, offering a unique opportunity to work with a global company from the comfort of your own home. We're currently not hiring from AK, CA, HI, or outside the United States. Residents of CO, FL, IL, MA, NJ, NY, WA, and Washington, D.C. may be considered based on special business needs.

At blithequark, our employees are our greatest asset. Our purpose, team, and company culture have earned us a Great Place to Work certification in the United States, and we're committed to fostering a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

What You'll be Doing

As a Healthcare Customer Service Representative, you'll be the face of blithequark, providing exceptional customer experiences that exceed expectations. If you have a passion for helping others, you'll thrive in this role, where you'll:

• Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans, ensuring they receive the best possible coverage.
• Conduct research and make outbound calls to provide answers to customers' general healthcare benefit and eligibility questions, enrollment status requests, and other concerns.
• Assist members with navigating their online health accounts, locating doctor and facility information, and resolving any issues they may encounter.

What You Bring to the Role

To succeed as a Healthcare Customer Service Representative at blithequark, you'll need:

• A minimum of 6 months of customer service experience, preferably in a healthcare or related industry.
• A strong understanding of HIPAA guidelines and the importance of maintaining patient privacy.
• A high school diploma or equivalent.
• Computer experience and high-speed internet (> 15 mbps).
• A USB wired headset (or a compatible alternative) and a smartphone or device that runs IOS or Android for daily log-in.

What You Can Expect

At blithequark, we're committed to supporting your career growth and professional development. As a Healthcare Customer Service Representative, you can expect:

• A supportive and inclusive culture that encourages giving back to the community.
• A global team of curious lifelong learners guided by our company values.
• A competitive base wage range of $16 per hour, plus performance bonus opportunities.
• A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more. Learn more about our benefits.

A Bit More About Your Role

At blithequark, we're dedicated to ensuring you have the skills and support needed to succeed in your role. From comprehensive training to ongoing coaching and development opportunities, we'll provide you with the tools and resources necessary to excel. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Career Growth and Development

As a valued member of the blithequark team, you'll have access to:

• Individualized webcam-enabled training and coaching to help you grow in your role.
• 1000s of free courses to support your career growth and development.
• Opportunities to advance within the company, taking on new challenges and responsibilities.

About blithequark

At blithequark, our business is built around making customers happy. Since 1982, we've helped companies create exceptional customer experiences powered by our unique blend of humanity and technology. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.

Join Our Dynamic Team

If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity. At blithequark, we value diversity, inclusivity, and authenticity, and we're committed to creating a work environment where everyone feels valued, belonging, and comfortable being their authentic selves.

Apply now and take the first step towards a rewarding career with blithequark. Submit your application today!