Experienced Part-Time Customer Service Representative - Phone and Chat Support at blithequark

Join the blithequark Team as a Customer Service Rockstar!

Are you a customer service enthusiast with a passion for delivering top-notch support? Do you thrive in a fast-paced environment and enjoy problem-solving? blithequark, a leading international membership warehouse chain, is seeking a skilled and dedicated Part-Time Customer Service Representative to join our team at the U.S. Member Service Center in Oklahoma City, Oklahoma.

About blithequark and the Role

At blithequark, we're committed to providing an exceptional membership experience. As a Part-Time Customer Service Representative, you will be the primary point of contact for our valued members, addressing their inquiries and concerns via phone and chat. Your expertise and friendly demeanor will make a lasting impression on our members, fostering loyalty and satisfaction.

Key Responsibilities

• Respond to a high volume of incoming phone calls and member-facing chats, providing timely and effective solutions to their queries.
• Determine member needs and offer personalized support, including answering general questions about blithequark.com and products, as well as researching complex issues related to online orders, tracking, and deliveries.
• Utilize problem-solving and critical thinking skills to resolve order, product, and delivery issues, often considering and offering compensations as necessary.
• Act as a liaison between blithequark.com customers, vendors, buying, and operations staff, ensuring seamless communication and issue resolution.
• Operate multiple computer programs simultaneously on multiple screens while on the phone or responding to chats, demonstrating technical proficiency and adaptability.

Essential Qualifications

To succeed in this role, you will need:

• A High School Diploma or GED, with a preference for candidates with previous customer service experience.
• Excellent communication and interpersonal skills, with the ability to provide friendly, efficient, and professional support.
• Strong computer literacy, including proficiency in typing (minimum 30 wpm) and professional business writing.
• The ability to work a flexible schedule, including weekends and split days off.
• A commitment to ongoing learning and professional development, including obtaining the Ecommerce Member Service Agent Certification after completing the 14-day training course.

Preferred Qualifications

While not mandatory, the following skills and qualities will give you a competitive edge:

• A strong background in customer service, with a proven track record of delivering prompt, friendly, and effective support.
• The ability to adapt and thrive in a fast-paced environment, prioritizing tasks and managing multiple demands.
• Strong problem-solving and decision-making skills, with a willingness to take ownership of issues and resolve them efficiently.
• Excellent time management skills, ensuring that member inquiries are addressed in a timely and satisfactory manner.
• Bilingual capabilities, which can be a valuable asset in our diverse and inclusive workplace.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the ongoing development and growth of our team members. As a Part-Time Customer Service Representative, you'll have access to comprehensive training and certification programs, as well as opportunities to expand your skills and expertise in a dynamic and supportive environment.

Work Environment and Company Culture

Our Oklahoma City, Oklahoma office is a vibrant and inclusive workplace, where diversity and individuality are celebrated. We're proud to be an equal opportunity employer, welcoming applicants from all backgrounds and perspectives. As a blithequark team member, you'll enjoy a collaborative and dynamic work environment, with opportunities to build meaningful relationships with colleagues and members alike.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a pay range of $20.50 - $30.90 per hour, depending on experience. In addition to your hourly wage, you'll enjoy a range of benefits, including:

• 401(k) and 401(k) matching
• Dental, health, and vision insurance
• Paid time off

We're committed to supporting the well-being and financial security of our team members, providing a comprehensive benefits package that reflects our appreciation for their hard work and dedication.

A Message from blithequark

At blithequark, we're passionate about delivering exceptional service to our members, and we're seeking a talented and dedicated Part-Time Customer Service Representative to join our team. If you're a customer service enthusiast with a passion for problem-solving and a commitment to excellence, we encourage you to apply. We welcome applicants from all backgrounds and perspectives, and we're proud to be an equal opportunity employer.

Don't miss this opportunity to join our dynamic team and make a meaningful contribution to the blithequark community. Apply today and take the first step towards a rewarding and challenging career in customer service!