Bilingual Customer Service Representative - Spanish/English - Remote Opportunity with blithequark

Unlock a Rewarding Career with blithequark: Join Our Team of Game-Changers!

Are you ready to embark on a fulfilling "work from home" journey with a pioneering global organization that prioritizes a people-first culture and fosters a genuine sense of belonging? Do you aspire to be part of a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, a remote Customer Service Representative position at blithequark is the ideal fit for you!

As a remote Customer Service Representative, you'll become an integral part of our diverse team comprising members from over 70 countries. Together, we'll drive success and support each other's well-being, united as "game-changers." At blithequark, we're committed to helping the world's most renowned brands enhance their businesses through exceptional customer experiences and tech-powered innovation. With our continued growth, we're seeking talented individuals to join our mission and share our passion for delivering outstanding customer service experiences.

Career Growth and Personal Development Opportunities

This "work from home" opportunity allows you to redefine your career path while developing lasting connections. At blithequark, we provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our organization is dedicated to nurturing the growth of our team members, with approximately 80% of our managers and leaders being promoted from within. To support your career aspirations, we offer a range of FREE Learning and Leadership Development programs.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (Spanish or English)


• Assist customers in resolving basic technical issues and addressing their concerns


• Track, document, and retrieve information in databases to ensure seamless customer interactions


• Offer additional products and/or services to customers, enhancing their overall experience


• Deliver expert customer experiences with a customer-centric approach and a positive attitude

Essential Qualifications and Skills

To excel in this role, you'll need to possess the following skills and qualifications:

• Fluent Spanish and English language skills


• 1+ year of customer service experience, preferably in a similar industry or role


• A high school diploma or GED


• A quiet, distraction-free workspace at home to ensure productivity


• Proficiency in fast-paced multi-tasking and ability to adapt to changing situations


• Eagerness to learn new technologies and stay updated on industry trends


• Strong computer navigation skills and PC knowledge, with the ability to navigate various software applications


• A desktop or laptop that meets our technical requirements (a work computer may be provided depending on the position offered)


• High-Speed internet connection (wired) and a smartphone


• Residence in the United States or a valid U.S. address

Preferred Qualifications

While not mandatory, the following qualifications can enhance your candidacy:

• Previous experience in a call center or customer-facing environment


• Familiarity with customer relationship management (CRM) software and other relevant technologies


• Strong problem-solving skills and ability to resolve complex customer issues

What We Offer

At blithequark, we're committed to championing our people and investing in their growth and well-being. As a Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives to drive your success


• Lucrative employee referral bonus opportunities to expand your professional network


• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP)


• Health and wellness programs with trained partners to promote a healthy lifestyle


• Mentorship programs that support your career journey and personal growth


• Programs and events that foster diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support


• Celebrations and recognition events, such as blithequark Day, Team Appreciation Day, Customer Service Week, and more

Join Our Community of Game-Changers!

If you're passionate about delivering exceptional customer experiences and are looking for a fulfilling career opportunity, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide have chosen blithequark as their "employer of choice."

Don't miss this chance to reimagine your career and become part of a dynamic team that values your contributions and supports your growth.

Job Type: Full-time

Benefits:

• 401(k)


• Dental insurance


• Flexible schedule


• Health insurance


• On-the-job training


• Paid time off


• Professional development assistance


• Referral program


• Vision insurance


• Work from home

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