Experienced Customer Support Associate - Delivering Exceptional User Experiences at blithequark

Join the Revolution in Mobile Lottery Services with blithequark

blithequark is pioneering a new era in the lottery industry by providing a secure, user-friendly mobile platform for purchasing official state lottery tickets. As the first mobile lottery app in the U.S., we're not just modernizing the $300B global lottery market; we're making it more accessible, enjoyable, and responsible for everyone. Our mission is to ensure that playing the lottery is not only fun but also hassle-free and secure, even for the less tech-savvy, like grandma.

The Role: Customer Support Associate

As a Customer Support Associate at blithequark, you will be the frontline expert for our end-users, providing top-notch support across multiple channels. Your goal will be to ensure that every customer interaction is positive, resolving issues efficiently and effectively. If you have an outgoing personality, excellent communication skills, and a knack for handling support platforms and social media, we want you to join our team.

Key Responsibilities

• Respond to customer inquiries and support requests across various channels, ensuring user needs are met and issues are resolved promptly.
• Manage day-to-day operational tasks such as ID verifications, ACH requests, chargebacks, and other related functions.
• Communicate with end-users through multiple mediums including phone, voicemail, in-app and web messaging, email, and social media to ensure positive customer experiences.
• Collaborate with internal teams and external third parties to resolve complex customer issues.
• Continuously build and maintain expert-level knowledge of our product to provide accurate and helpful support.

Essential Qualifications

• Prior experience in B2C high-volume customer support.
• Proficiency with customer support platforms such as Helpshift or Zendesk.
• Excellent verbal and written communication skills.
• Bilingual proficiency in English and Spanish.
• Experience with customer communication via social media and app store reviews.
• Familiarity with payment processing systems and dispute resolution processes (ACH, credit cards, chargebacks, etc.).
• Willingness and ability to work flexible and/or extended hours, including evenings and overnights.

Preferred Skills and Competencies

While the above qualifications are essential, the following skills and competencies will make you a standout candidate:

• A customer-centric approach with a proven track record of delivering exceptional customer experiences.
• Ability to work in a fast-paced environment, prioritizing tasks effectively to meet customer needs.
• Strong analytical skills to troubleshoot issues and provide solutions.
• Experience with CRM software and other customer support tools.
• A proactive and positive attitude, with a willingness to learn and grow with the company.

Career Growth and Learning Opportunities

At blithequark, we're not just looking for someone to fill a role; we're looking for individuals who are eager to grow and develop their careers. As a Customer Support Associate, you'll have the opportunity to:

• Develop your communication and problem-solving skills.
• Gain insight into the lottery industry and our innovative mobile platform.
• Work with a diverse team of professionals who are passionate about delivering exceptional customer experiences.
• Take on new challenges and responsibilities as you grow with the company.

Work Environment and Company Culture

blithequark is a remote-friendly company, offering the flexibility to work from anywhere in the U.S. We believe in fostering a culture that is inclusive, collaborative, and fun. Our team is made up of individuals from diverse backgrounds who share a common passion for innovation and customer satisfaction.

Compensation and Benefits

The starting rate for this position is $28 per hour. As a part-time non-exempt employee, you will be eligible for overtime under FLSA requirements. We offer a comprehensive benefits package that includes competitive pay, opportunities for professional growth, and a dynamic work environment.

Why Join blithequark?

By joining blithequark, you're not just taking on a role; you're becoming part of a team that's revolutionizing the lottery industry. You'll have the chance to work on a cutting-edge mobile platform, develop your skills, and contribute to delivering exceptional customer experiences. If you're passionate about customer support, are looking for a flexible work environment, and want to be part of a dynamic team, we encourage you to apply.

blithequark is an equal opportunity employer committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you're ready to make a difference and be part of a pioneering team in the mobile lottery services industry, we look forward to receiving your application.