Customer Service Representative - Dental & Vision Benefits (Remote Nebraska) - Fulfilling Lives through Exceptional Customer Experience

Join blithequark's Mission to Fulfilling Life as a Customer Service Representative

blithequark is on a quest to help people put worry behind and the future ahead, enabling lives rich in family, happiness, health, and financial security. As a Customer Service Representative in our Group (dental and vision) insurance division, you will be at the forefront of delivering customer service that not only meets but exceeds customer expectations, driving loyalty and business growth.

We're launching a new class on November 18, 2024, for individuals eager to work remotely from Nebraska, and we're inviting you to be part of it. As a remote Customer Service Representative, you will engage with dental and vision professionals and insured members, providing timely and effective support regarding insured eligibility, plan provisions, claim status, and more.

About the Role

This inbound call center position is crucial to our operations, requiring a blend of excellent communication skills, a customer-centric approach, and the ability to navigate our website and mobile app to assist customers. As a Customer Service Representative, you will be an integral part of our team, working collaboratively to achieve customer satisfaction and business objectives.

Key Responsibilities

• Deliver exceptional customer service through timely, courteous, and diplomatic handling of customer interactions, ensuring a positive experience for all customers.
• Respond to inbound phone calls from dental and vision professionals and insured members, providing clear and effective communication to address their queries and concerns.
• Offer technical support for our website and mobile app, including password resets, to ensure seamless customer experience.
• Meet and exceed area production standards and Group metrics, contributing to the overall performance of the team.
• Take on other duties as assigned, demonstrating flexibility and a willingness to adapt to changing business needs.

What You Bring

To succeed in this role, you should possess:

• A high school diploma or equivalent, laying the foundation for your career in customer service.
• 0-2 years of related experience, with a preference for background in contact centers, customer service, dental offices, or insurance, which will be a significant plus.
• The ability to work overtime when required, showing commitment to supporting business needs.
• Excellent verbal and written communication skills, enabling you to effectively engage with customers and internal stakeholders.
• A proactive approach to assessing situations, demonstrating initiative and problem-solving skills.
• Proficiency in using computer systems and keyboarding skills, ensuring efficient handling of customer inquiries.

Why blithequark?

At blithequark, we're not just about providing insurance services; we're about fulfilling lives. Our comprehensive benefits package and commitment to employee well-being reflect our mission. Here are some of the benefits you can expect:

• A competitive starting pay rate of $18 per hour.
• Hiring and retention bonuses up to $850, recognizing your commitment to our team.
• An Annual Short-Term Incentive (Bonus) Plan, providing opportunities for additional earnings based on performance.
• Comprehensive Medical, Dental, and Vision insurance, ensuring you and your family's health and well-being.
• A 401(k) Retirement plan with a company match of up to 3%, helping you secure your financial future.
• Generous time off policies to care for yourself and your loved ones.
• A culture that values volunteering, community support, and employee well-being, contributing to a fulfilling work-life balance.
• Opportunities for professional development, tuition reimbursement, student loan repayment, and career advancement, supporting your long-term career goals.

Our Culture and Values

blithequark is committed to creating an inclusive culture and diverse workplace, where everyone feels valued and empowered to bring their authentic selves to work. As an Equal Opportunity/Affirmative Action Employer, we hire based on qualifications, positive attitude, and exemplary work ethic, regardless of background or personal characteristics.

Our commitment to diversity, equity, and inclusion is unwavering, and we're dedicated to fostering a work environment that is enriched by individual differences. We believe in the power of teamwork and collaboration, and we're passionate about making a positive impact in the communities we serve.

Career Growth and Development

At blithequark, we're invested in your success and committed to providing opportunities for growth and development. As a Customer Service Representative, you'll have the chance to enhance your skills in customer service, communication, and problem-solving, setting you up for long-term success in your career.

Our professional development programs, including training and mentorship, will help you navigate your career path and achieve your goals. We're passionate about helping our employees grow and develop, both personally and professionally.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a fulfilling career with a purpose, we invite you to join our team at blithequark. With a competitive compensation package, comprehensive benefits, and a commitment to employee well-being, we offer a work environment that supports your overall well-being and career aspirations.

Apply now to be part of our November 18, 2024, class and embark on a rewarding journey with blithequark. We're excited to welcome you to our team and look forward to the valuable contributions you'll make.