Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Professional Development

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive

At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish. Our commitment to diversity, equity, and inclusion creates a unique and supportive workplace culture that values the contributions of every team member. As a leader in our industry, we continue to grow and expand, offering numerous opportunities for professional development and advancement. If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our team as a Customer Service Representative (Student Loan Advisor).

About the Role

As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in providing top-notch support to student borrowers, addressing their questions, and resolving any issues they may encounter. Your primary responsibilities will include taking incoming calls, using chat, and making outbound calls as necessary to ensure our customers receive the assistance they need. You will be required to practice active listening, demonstrate empathy, and communicate clearly and professionally with our customers. This is an in-center position with the possibility of working from home after 90 days, provided you meet the necessary performance, attendance, and compliance standards.

Key Responsibilities:

• Utilize standard technology such as telephones, email, and web browsers to interact with customers and provide support.
• Navigate to pre-scripted responses and read them verbatim to provide accurate and helpful information to customers.
• Follow established policies and standard operating procedures, including working within various systems, maintaining accurate timekeeping, and documenting calls from start to finish.
• Assist callers with filling out applications and submitting them electronically for processing.
• Complete basic call logs, documentation, and related call details for each phone inquiry.

Schedule and Work Environment

Your schedule will be as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Please note that you may be required to work holidays, and overtime may be necessary.

Requirements and Preferred Skills

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to speak and read English clearly, professionally, and fluently.
• Minimum typing speed of 35 words per minute.
• Experience working with personal computers and the Windows operating system.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language and effective use of grammar skills.
• Excellent communication etiquette and customer service skills.

Preferred skills include:

• Demonstrated excellent interpersonal and leadership skills.
• Ability to multi-task and stay organized while completing simultaneous tasks.
• Knowledge of contact center technology.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative (Student Loan Advisor), you will have access to comprehensive training programs, ongoing coaching, and opportunities for advancement within the company. Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your professional goals.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We value diversity, equity, and inclusion, and we strive to create a workplace culture that is respectful, empathetic, and understanding. As a team member at blithequark, you will be part of a collaborative and caring community that is dedicated to making a positive impact on the lives of our customers and each other.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive pay.
• Sick time that starts accruing immediately after training completion.
• Special event days throughout the year.
• $25,000 life insurance paid for by blithequark.
• Paid holidays, starting from day one of employment, if you meet the necessary criteria.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we encourage you to apply for the Customer Service Representative (Student Loan Advisor) role at blithequark. Join our dynamic and supportive team and take the first step towards a rewarding and fulfilling career. Apply now and become a part of our inclusive and diverse workplace culture.