Experienced Student Success Coach and Academic Mentor – Remote Full-Time Opportunity for Passionate Educators and Customer Service Professionals

Welcome to blithequark

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we are committed to making a difference, one amazing student at a time. Our team is dedicated to empowering students to reach their educational goals and make the most of their abilities. We invite you to join our mission in this exciting role as a Student Success Coach, where you will inspire others to realize their academic potential and become lifelong learners.

About the Role

The Student Success Coach is responsible for assisting students throughout their education program with blithequark. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, which define a 40-hour work week. We are open Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT, and we hire people from all time zones that have availability during our hours of operation, in support of our students.

Key Responsibilities

• Support enrollment, student development, and retention services while ensuring a quality learning experience.
• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Familiarity with student information systems and learning management systems
• Certification in resume writing or career development
• Experience working with students from diverse backgrounds and with varying learning needs

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent problem-solving and critical thinking skills
• Ability to adapt to changing circumstances and priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Student Success Coach, you will have access to:

• Ongoing training and professional development opportunities
• Certification programs in resume writing and career development
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that is dedicated to making a difference in the lives of our students. You will have the opportunity to work with a diverse group of professionals who are passionate about education and student success.

Compensation, Perks, and Benefits

We offer a competitive salary range of $23-$24 per hour, as well as a comprehensive benefits package that includes:

• Paid time off
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) Savings Plan
• Life and Disability Insurance
• Tuition assistance
• Employee Stock Purchase Plan
• Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from

Conclusion

If you are a passionate educator or customer service professional who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Student Success Coach position at blithequark. As a member of our team, you will have the opportunity to make a difference in the lives of our students and contribute to their academic success. Don't miss out on this exciting opportunity to join our team and start your journey as a Student Success Coach today!