Experienced Full Stack Customer Service Agent – Clinical Trials Support and Software Troubleshooting in Indianapolis - 2nd/3rd Shift

Join the Team at blithequark: Where Customer Service Meets Innovation

At blithequark, we're dedicated to making a positive impact on the world through exceptional customer service and innovative solutions. Our team is seeking a highly skilled Customer Service Agent to join our dynamic team in Indianapolis, where you'll have the opportunity to support, troubleshoot, and resolve end-user issues in our clinical trials software applications. If you're passionate about delivering outstanding customer experiences, possess strong analytical skills, and enjoy working in a fast-paced environment, we want to hear from you!

About blithequark and the Industry

blithequark is a leading provider of innovative solutions and services that cater to the evolving needs of various industries, including clinical trials and healthcare. Our mission is to harness the power of technology to drive positive change and improve people's lives. We're committed to fostering a culture of excellence, collaboration, and continuous learning, and we're looking for talented individuals like you to join our team.

Key Responsibilities:

• Provide exceptional support, troubleshooting, and resolution of end-user issues in our clinical trials software applications
• Document all call information according to QA and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as appropriate at all times
• Adhere to departmental procedures for all emergencies

Requirements and Qualifications:

Essential Qualifications:

• College degree preferred
• At least one year of applicable experience in customer service or a related field
• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Strong troubleshooting skills and ability to apply critical thinking and analytical skills to resolve daily issues
• Excellent written and verbal English communication skills on a professional level
• Strong phone skills and ability to work in a team environment
• Ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations

Preferred Qualifications:

• Bilingual in Spanish, French, and/or Japanese
• Experience in clinical trials or healthcare industry

Skills and Competencies:

• Strong commitment to customer service and delivering exceptional experiences
• Ability to work in a fast-paced environment and meet deadlines
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to supporting the growth and development of our team members. We offer:

• Ongoing learning opportunities and training programs
• Career advancement opportunities
• Competitive compensation and benefits package

Work Environment and Company Culture:

Our work environment is dynamic, collaborative, and supportive. We value:

• Work-life balance and flexibility
• Diversity, equity, and inclusion
• Continuous learning and growth
• Teamwork and collaboration

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• And more!

What We Offer:

By joining our team at blithequark, you'll have the opportunity to:

• Make a positive impact on the world
• Work with a talented and dedicated team
• Develop your skills and advance your career
• Enjoy a competitive compensation and benefits package

How to Apply:

If you're excited about this opportunity and are ready to join our team, please submit your application. We can't wait to hear from you!

blithequark is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.