Experienced Full-Time Remote Customer Service Representative – Health Care Industry with blithequark

Join the blithequark Team: Delivering Heart-Driven Health Care Solutions from the Comfort of Your Home

At blithequark, we believe that health care should be more personal, convenient, and affordable. As a leader in the health care industry, we're committed to delivering exceptional services that make a positive impact on people's lives. We're now looking for a talented and compassionate Remote Customer Service Representative to join our team! As a Remote Customer Service Representative, you'll have the opportunity to work from home, provide top-notch service to our valued customers, and be part of a company that truly cares about the well-being of our members.

About blithequark and Our Purpose

At blithequark, our purpose is clear: we bring our heart to every moment of your health. We're dedicated to delivering enhanced human-centric health care solutions that make a difference in people's lives. Our Heart At Work Behaviors support this purpose, empowering every team member to feel valued and engaged in transforming our culture and accelerating innovation. We're a Fortune 4 company with a strong commitment to our customers, colleagues, and communities.

Position Summary

We're seeking a full-time Remote Customer Service Representative to join our Customer Care division. As a Customer Service Representative, you'll assist our members with their pharmacy benefit plans, answer questions, and resolve issues related to prescription insurance, medication coverage, and mail-order prescriptions. Your goal will be to provide heart-driven service, simplify our members' health care experiences, and help them understand their coverage and options.

Key Responsibilities:

• Take inbound calls from members and provide exceptional customer service
• Assist members with inquiries and resolve issues related to pharmacy benefit plans, prescription insurance, medication coverage, and mail-order prescriptions
• Offer solutions to simplify members' health care experiences and help them understand their coverage and options
• Maintain accurate records and update member information as needed
• Adhere to HIPAA and governmental compliance requirements
• Participate in ongoing training and development to enhance knowledge and skills

Requirements and Qualifications

Essential Qualifications:

• 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
• Computer proficiency in Windows-based applications
• High School Diploma

Preferred Qualifications:

• Associates degree or equivalent experience
• Ability to problem-solve in a positive and productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills

What We Offer

Compensation and Benefits:

The typical pay range for this role is $21.50 - $30.70 per hour. As a blithequark team member, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off or vacation pay
• Paid holidays throughout the calendar year
• CVS store discount and discount programs with participating partners
• Education assistance and free development courses

Work Environment and Culture:

At blithequark, we prioritize our colleagues' well-being and offer a supportive work environment. As a Remote Customer Service Representative, you'll enjoy:

• Work-from-home flexibility with approved speed requirements and secure workspace
• Comprehensive training program with onsite training and self-paced modules
• Opportunities for career growth and advancement within our organization
• A dynamic and inclusive company culture that values diversity and inclusion

Career Growth Opportunities

At blithequark, we believe in empowering our team members to grow and develop their skills. As a Customer Service Representative, you'll have opportunities to:

• Advance to REP II and III levels with increasing responsibilities and challenges
• Participate in ongoing training and development programs
• Explore different roles and departments within our organization
• Contribute to innovation and solution development in the health care industry

How to Apply

If you're passionate about delivering heart-driven service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Our application process is simple:

1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position

Don't miss this chance to join our team and be part of a company that truly cares about the well-being of our members and colleagues. Apply now to become a Remote Customer Service Representative with blithequark!