Experienced Specialist in Government and Corporate Affairs Customer Service – Delivering Exceptional Travel Experiences at Blithequark

Join the Blithequark Team and Embark on a Journey of Growth and Exploration

Are you ready to unlock a world of possibilities, both at work and during your time off? Look no further than Blithequark, where you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself. As a Specialist in Government and Corporate Affairs Customer Service, you'll be an integral part of our dynamic team, tackling challenges with flexibility and poise, learning new skills, and advancing your career while having the time of your life.

About Blithequark and the Industry

Blithequark is a leading player in the aviation industry, committed to providing exceptional travel experiences to our customers. With a global network of over 6,800 daily flights to 365 destinations, we're dedicated to making travel accessible and enjoyable for everyone. Our Government and Corporate Affairs team plays a critical role in ensuring seamless interactions between our customers, partners, and stakeholders.

Job Summary

As a Specialist in Government and Corporate Affairs Customer Service at Blithequark, you'll be responsible for delivering exceptional customer experiences, promoting air travel, and resolving customer issues in a mutually beneficial manner. You'll work closely with our customers, partners, and internal stakeholders to provide personalized support, address concerns, and offer solutions.

Key Responsibilities:

• Promote and sell air travel on Blithequark, providing customers with personalized travel recommendations and solutions.
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, ensuring accuracy and efficiency.
• Answer inquiries regarding general travel information, resolving customer problems, and addressing concerns in a professional and courteous manner.
• Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on flight status.
• Communicate new rules, policies, and procedures that affect customers, ensuring they are informed and up-to-date.
• Collaborate with internal stakeholders to resolve customer issues, improve processes, and enhance the overall customer experience.

Requirements and Qualifications

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience/training.
• Excellent leadership, organizational, and customer contact skills, with the ability to work in a fast-paced environment.
• Knowledge of Native SABRE or willingness to learn.
• Ability to be resourceful and creative at immediate problem resolution, exercising good judgment and dependability.
• Satisfactory attendance required.

Preferred Qualifications:

• Prior experience in customer service, government affairs, or a related field.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Experience with travel industry systems, such as Sabre or Amadeus.
• Certifications or training in customer service, conflict resolution, or a related field.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong attention to detail, with a focus on accuracy and efficiency.
• Ability to adapt to changing situations, policies, and procedures.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. As a Specialist in Government and Corporate Affairs Customer Service, you'll have access to:

• Comprehensive training programs, including onboarding, product knowledge, and customer service skills.
• Career advancement opportunities, with a clear path for growth and development.
• Cross-functional training, allowing you to explore different areas of the business.
• Leadership development programs, designed to help you build skills and confidence.

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating an inclusive and diverse work environment that values individuality and promotes growth. Our culture is built on:

• Inclusion and diversity, with over 20 Employee Business Resource Groups focused on connecting team members, customers, suppliers, and communities.
• Employee recognition and rewards, acknowledging outstanding performance and contributions.
• Wellness programs, providing resources and support for physical and mental well-being.
• Team-building activities, fostering collaboration and camaraderie.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary and benefits.
• Travel perks, allowing you and your loved ones to explore the world on our flights.
• Health benefits, including medical, dental, prescription, and vision coverage.
• Wellness programs, providing resources and support for physical and mental well-being.
• 401(k) program, with employer contributions available after one year.

Conclusion

If you're ready to embark on a journey of growth, exploration, and exceptional customer experiences, join us at Blithequark as a Specialist in Government and Corporate Affairs Customer Service. Apply now and become part of our dynamic team, shaping the future of travel and making a difference in the lives of our customers.