Experienced Remote Customer Experience Agent – Email, Chat, Call Support with Travel Services Sales Opportunities at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences Remotely

Blithequark is seeking a highly skilled and customer-focused professional to join our team as a Remote Customer Experience Agent. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients through email, chat, and phone communications. If you have a passion for delivering exceptional customer experiences, are adept at handling a variety of customer inquiries, and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark and the Industry

Blithequark operates in the travel and customer service industry, providing innovative solutions and exceptional support to our clients. Our company culture is built on a foundation of customer satisfaction, teamwork, and continuous learning. We value our employees and strive to create a work environment that is supportive, inclusive, and conducive to growth and development.

Key Responsibilities and Duties

As a Remote Customer Experience Agent at Blithequark, your primary responsibilities will include:

• Responding to customer inquiries via email, chat, and phone with professionalism and in a timely manner.
• Planning and selling transportation, accommodations, insurance, and other travel services to clients.
• Collaborating with clients to determine their needs and advising them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations.
• Utilizing promotional techniques and preparing promotional materials to sell itinerary tour packages.
• Troubleshooting and resolving customer issues, escalating complex cases to the appropriate teams when necessary.
• Providing accurate, valid, and comprehensive information by utilizing the right methods and tools.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keeping records of customer interactions, processing customer accounts, and filing documents.
• Following communication procedures, guidelines, and policies.
• Taking the extra mile to engage customers and build a loyal client base.
• Working collaboratively with team members to improve the overall customer service experience.
• Staying up-to-date with new products, services, and policies.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Skills and Competencies

We are looking for candidates who possess the following skills and competencies:

• Customer orientation and ability to adapt/respond to different types of characters.
• Strong problem-solving skills.
• Proficiency in written and verbal communication.
• Comfortable with technology and able to work effectively in a remote setting.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Remote Customer Experience Agent, you will have access to:

• Opportunities for career advancement.
• Supportive work environment with a focus on work-life balance.
• Flexible schedule.
• Support team – we have a support team to help you grow in the company.
• Daily training available.

Work Environment and Company Culture

As a fully remote position, you will be required to have a quiet, dedicated workspace with reliable high-speed internet and a personal computer/phone suitable for professional work. At Blithequark, we strive to create a work environment that is:

• Supportive and inclusive.
• Conducive to growth and development.
• Flexible and accommodating.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Tips and bonus pay.
• Generous commissions and incredible business opportunities.
• Agents perks.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join our team as a Remote Customer Experience Agent at Blithequark. With our supportive work environment, opportunities for growth and development, and competitive compensation package, we are confident that you will thrive in this role.

Don't miss this opportunity to join our team and start delivering exceptional customer experiences. Apply now and take the first step towards a rewarding and challenging career at Blithequark!