Experienced Part-Time Customer Service Representative - Weekend Shifts - Remote Work Opportunity with blithequark

About blithequark

blithequark is a leading inbound call center focused on delivering exceptional customer service and benefits compliance. With a growing portfolio of over 1000 client companies, we have established ourselves as a valued and trusted resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice! We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative.

Job Summary

As a Customer Service Representative at blithequark, you will have the opportunity to apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during challenging times. This is a part-time position working approximately 3-29 hours per week, with flexible weekend shifts available. If you are a self-motivated and customer-focused individual looking for a remote work opportunity, we encourage you to apply.

Key Responsibilities

• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
• Offer empathy and support to customers during the claim process, ensuring a compassionate and understanding approach.
• Collect and document all claim details provided by the customer into the claim accurately, maintaining attention to detail and organizational skills.
• Identify and resolve customer issues by adhering to client-specific handling instructions, demonstrating problem-solving and critical thinking skills.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, while also showcasing your ability to adapt to different scenarios.
• Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support, demonstrating flexibility and reliability.
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage, prioritizing time management and organizational skills.
• Successfully demonstrate blithequark's core values, including:
  • Customer first: Fulfilling customer needs with compassion and empathy.
  • Self-motivated: Taking initiative and committing to the task at hand.
  • Teamwork: Promoting unity over self and collaborating with colleagues.
  • Continuous improvement: Striving for daily growth and self-improvement.

Requirements and Qualifications

Essential Skills and Abilities

• Language Skills: Ability to read and interpret documents such as police and accident reports, write routine correspondence, and detailed accident descriptions, and project a confident, clear, and professional telephone presence.
• Computer Skills: Knowledge of basic computer functions, including Microsoft Word and Excel, and typing at least 40wpm.

Preferred Qualifications

• Bi-lingual in Spanish: Preferred, but not required.
• Education and Experience: High School Diploma or general education degree (GED) required; 1-2 years of quality assurance experience preferred.

Network Requirements

• Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

At blithequark, we offer a competitive compensation package and a range of benefits, including:

For Employees Working 20+ Hours Per Week

• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
• Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings.
• 401K: Eligible after 6 months of employment.
• PTO: Eligible after 90 days of employment.
• Employee Assistance Program.

For Employees Working Less Than 20 Hours Per Week

• Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
• Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings.

Work Environment and Culture

At blithequark, we pride ourselves on being a Great Place to Work, with a culture that values customer satisfaction, teamwork, and continuous improvement. As a remote worker, you will have the flexibility to work from your home office, with the support of our experienced team and the resources you need to succeed.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer opportunities for career advancement, training, and professional development, ensuring that you can build a successful and fulfilling career with our company.

How to Apply

If you are a motivated and customer-focused individual looking for a part-time remote work opportunity, we encourage you to apply for this exciting role at blithequark. Please submit your application through our website, and we will be in touch with you to discuss your qualifications further.

Join our team at blithequark and be part of a dynamic and growing organization that values its employees and is committed to delivering exceptional customer service.