Experienced Full-Time Remote Customer Service Associate – Delivering Exceptional Experiences in a Fast-Paced E-commerce Environment at Blithequark

Join the Blithequark Team: Where Customer Experience Meets Innovation

Blithequark, a trailblazing e-commerce company founded in 2001, is a three-time Inc5000 award winner for fastest-growing companies in the USA. With a strong presence in Hauppauge, Long Island, and a global customer base, we're dedicated to providing authentic fragrances and exceptional customer experiences. Our mission is to create a community of loyal customers who trust and love our brand. We're now seeking a talented and enthusiastic Customer Service Associate to join our remote team!

About the Role

As a full-time, remote Customer Service Associate at Blithequark, you'll be the first human touchpoint for our customers, providing top-notch support and ensuring a seamless experience. This is an exciting opportunity to join a dynamic team, work from the comfort of your own home, and be part of a company that's passionate about innovation and customer satisfaction.

Key Responsibilities:

• Respond to Customer Inquiries: Answer a high volume of phone calls, emails, and chat messages daily, providing prompt, accurate, and courteous support to customers.
• Order Tracking and Verification: Track orders promptly and accurately, and verify order details to ensure seamless processing.
• Cross-Sell Opportunities: Identify and respond to cross-sell opportunities presented in order calls or email requests, enhancing the customer experience and driving sales.
• Resolve Customer Service Issues: Resolve customer service problems promptly and accurately, within company guidelines, and in a manner that retains and promotes customer loyalty.
• Order Support and Problem-Solving: Assist with order verification, damaged/lost package claims, and reshipments, ensuring timely and effective resolution.

Requirements and Qualifications:

Essential Qualifications:

• Dedicated Workspace: A dedicated office/space with a computer, 2 monitors, keyboard, mouse, and headset.
• Remote Work Experience: At least 6 months of experience working remotely.
• Customer Service Experience: At least 2 years of experience working in a customer service position, providing support through email, calls, chat, and social media.
• Zendesk or Customer Service Ticketing System: 1 year of experience working with Zendesk or a similar customer service ticketing system.
• Computer and Data-Entry Skills: Strong computer skills and strong data-entry/keyboard skills.
• Metric Management: Experience working with metrics such as handle time, quality assurance, and more.
• Communication Skills: Ability to effectively communicate in English, verbally and in writing. Bi-lingual candidates are highly valued!
• Conflict Resolution: Ability to manage and resolve conflict quickly and professionally.
• Organizational Skills: Highly organized, with excellent attention to detail.
• Education: High school degree, GED, or equivalent work experience.
• Customer-First Mindset: A customer-first mindset, measured through customer experience feedback.

Preferred Qualifications:

• Flexibility: Willingness to work overtime hours and on weekends during holiday seasons.
• Proactive Approach: A proactive and solutions-oriented approach to customer service.
• Continuous Learning: A commitment to ongoing learning and professional development.

What We Offer:

Career Growth and Learning Benefits:

• Professional Development: Opportunities for growth and advancement within the company.
• Training and Support: Comprehensive training and ongoing support to ensure success in your role.
• Innovative Culture: A dynamic and innovative work environment that encourages creativity and collaboration.

Work Environment and Culture:

• Remote Work: The flexibility to work from home and create your own schedule.
• Collaborative Team: A supportive and collaborative team environment that values communication and teamwork.
• Recognition and Rewards: Opportunities for recognition and rewards for outstanding performance.

Compensation and Benefits:

• Competitive Compensation: A competitive salary and benefits package.
• Perks and Benefits: Additional perks and benefits, including opportunities for professional growth and development.

How to Apply:

To be considered for this exciting opportunity, please take the assessment test, which takes approximately 20-30 minutes to complete. Apply now and join the Blithequark team!

Conclusion:

As a Customer Service Associate at Blithequark, you'll have the opportunity to make a meaningful impact on our customers' experiences and contribute to the company's continued growth and success. If you're a motivated, customer-focused, and results-driven individual, we encourage you to apply for this exciting role. Join our team and be part of a company that's passionate about innovation, customer satisfaction, and making a difference!