Experienced Technical Content Designer – Customer Service and Support for Global Entertainment Leader

About blithequark

blithequark is a pioneering entertainment service that has revolutionized the way people consume TV series, films, and games. With a staggering 278 million paid memberships in over 190 countries, blithequark offers an unparalleled viewing experience across a diverse range of genres and languages. The company's mission is to provide an exceptional entertainment experience, allowing members to play, pause, and resume watching at their convenience, anytime, and anywhere.

The Role

blithequark's Global Customer Service (CS) organization is seeking a highly skilled Technical Content Designer to join the Customer Service Content Strategy team. As a Technical Content Designer, you will play a crucial role in shaping the support experience for blithequark's members and customer service agents. Your primary responsibility will be to create and manage content for the blithequark Help Center and internal customer service knowledge base, ensuring that customers and agents have access to accurate and easily understandable information.

Key Responsibilities

• Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting.
• Create and edit customer service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials.
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience.
• Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless content integration.
• Create, maintain, and update style guides and editorial training to ensure high-quality content.
• Leverage multiple data sources to provide data-driven analysis and content recommendations.

Essential Qualifications

• BS/BA degree in a relevant field.
• 5+ years of relevant experience in technical content design, writing, or a related field.
• Exceptional writing, editing, project management, and communications skills.
• Extensive technical or UI writing experience, preferably in a customer service or highly technical environment for a consumer audience.
• Experience writing for different platforms, such as computer, mobile, or TV.
• Experience with information architecture and content management systems.

Preferred Qualifications

• Independent and self-motivated with a strong ability to work in a fast-paced environment.
• Innovative thinking and a curious approach to problem-solving.
• Strong relationship-building skills and the ability to drive improvements.
• Superior communication skills, including storytelling and presentation.
• Highly adaptable and able to thrive in a dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in empowering our employees to grow and develop their skills. As a Technical Content Designer, you will have access to various learning and development opportunities, including:

• Comprehensive training programs to enhance your technical and soft skills.
• Mentorship and coaching from experienced professionals.
• Opportunities to work on high-profile projects and contribute to the company's success.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

blithequark is a unique and innovative company that values diversity, inclusion, and employee well-being. Our company culture is built on the principles of:

• Diversity and inclusion: we celebrate diversity and promote an inclusive work environment.
• Flexibility and work-life balance: we offer flexible work arrangements and encourage work-life balance.
• Employee empowerment: we empower our employees to take ownership of their work and make decisions.
• Continuous learning: we provide opportunities for growth and development.

Compensation and Benefits

blithequark offers a comprehensive compensation package that includes:

• Competitive annual salary ranging from $50,000 to $190,000.
• Stock Option Program to give you a stake in the company's success.
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, including 35 days annually for paid time off.

Why Join blithequark?

If you're passionate about creating exceptional customer experiences and have a flair for technical content design, we want to hear from you! At blithequark, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for customer service.
• Contribute to the development of innovative solutions that shape the future of entertainment.
• Grow and develop your skills in a dynamic and supportive work environment.
• Enjoy a comprehensive compensation package and benefits.

Don't miss this opportunity to join the blithequark team and be part of a company that's revolutionizing the entertainment industry! Apply Now to take the first step towards an exciting and rewarding career with blithequark.