Experienced Full Stack Product Manager – Customer Service Technology and Member Management Platforms

Join the Team that's Revolutionizing Entertainment Services at blithequark

blithequark is a pioneering entertainment service with a global presence, boasting 278 million paid memberships across over 190 countries. Our platform offers an expansive library of TV series, films, and games, catering to diverse tastes and languages. We're committed to ensuring that nothing comes between our members and their favorite content. To achieve this, we're seeking an exceptional Product Manager to lead our Customer Service Technology team, focusing on member management platforms.

The Role: Leading Innovation in Customer Service Technology

As a Product Manager at blithequark, you'll be instrumental in shaping the future of our member management enterprise platform. Your mission will be to enhance the experience of our members and support agents, ensuring seamless interactions with our Customer Service team. You'll collaborate with cross-functional teams, including design, engineering, operations, insights, and analytics, as well as third-party solution providers.

Key Responsibilities:

• Provide product management leadership for our member management platform, encompassing features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Define the strategic vision, capture requirements, prioritize features, identify dependencies, mitigate risks, and communicate effectively to create a comprehensive roadmap.
• Partner with each Customer Service functional team to understand their vision, challenges, and deliver tailored solutions that meet their needs.
• Manage the development and delivery of product features through close collaboration with engineering, data scientist teams, and third-party solution partners.
• Understand regional differences in support expectations and tailor the experience accordingly, considering nuances across various blithequark services and products.
• Expand product management responsibilities to other tools as business needs evolve.
• Embody the unique blithequark culture, values, and work environment.

What We're Looking For:

Essential Qualifications:

• 5+ years of experience in product management for consumer-facing or internal products.
• A deep understanding of the Customer Service business and contact center operations.
• Prior experience working with member management products, whether third-party or in-house developed.
• Quick learner with the ability to thrive in a fast-paced global environment.
• Exceptional multitasking abilities, with the capacity to manage multiple priorities in high-pressure environments.
• Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
• Organizational leadership and influence without authority.
• Ability to make informed decisions with both data and judgment.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.

Preferred Qualifications:

• Experience working on global products and enterprise platforms.
• Deep focus on delivering a great customer and agent experience.
• Ability to inspire, motivate, and lead designers and engineers.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our employees. As a Product Manager, you'll have the opportunity to:

• Lead cross-functional teams and make strategic decisions that impact our business.
• Collaborate with talented professionals across various departments.
• Develop your skills through comprehensive training programs and mentorship.
• Contribute to the development of innovative products and services.

Work Environment and Company Culture:

blithequark is a unique and dynamic work environment that values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Continuous learning and growth.
• Work-life balance and flexibility.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive annual salary ranging from $160,000 to $390,000.
• Stock Option Program.
• Comprehensive benefits, including Health Plans, Mental Health support, 401(k) Retirement Plan with employer match, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, including 35 days annually for full-time hourly employees and flexible time off for full-time salaried employees.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences, driving innovation, and growing your career in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to building a diverse and inclusive team that reflects the communities we serve.

As an equal-opportunity employer, we celebrate diversity and recognize that diverse perspectives and backgrounds build stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Don't miss this chance to join our team and be part of the blithequark revolution in entertainment services. Apply now and take the first step towards a rewarding and challenging career!