**Experienced Customer Service Representative – Global Support Team (Non-US Applicants Only / Remote)**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, remote work environment where collaboration and innovation drive success? If so, we invite you to join blithequark's Global Support Team as an Experienced Customer Service Representative. At blithequark, we're dedicated to providing cutting-edge cybersecurity solutions that empower individuals and organizations to protect their digital assets. Our team of experts is committed to delivering unparalleled customer support, and we're seeking a talented individual to join our ranks. As a Customer Service Representative, you'll be the frontline support for our clients, managing chat interactions and some calls via Google Meet. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience while maintaining our company's high standards of service. **Key Responsibilities:** • Provide exceptional customer support via live chat and Google Meet (only when needed), ensuring timely and effective resolution of customer inquiries and issues. • Effectively deescalate situations and manage customer complaints with empathy and professionalism, utilizing active listening skills and creative problem-solving techniques. • Guide customers through troubleshooting steps and provide clear instructions on our cybersecurity products and services, leveraging your technical knowledge and communication skills to build trust and confidence. • Collaborate with team members and other departments to resolve complex issues and enhance the customer experience, fostering a culture of teamwork and knowledge sharing. • Maintain detailed records of customer interactions and follow up as necessary, utilizing our CRM system to track and analyze customer feedback and sentiment. • Stay updated on product knowledge and industry trends to provide accurate information to customers, participating in regular training sessions and workshops to stay current on the latest developments. • Contribute to continuous improvement initiatives by sharing insights and feedback from customer interactions, helping to shape our customer support strategy and processes. • Contribute to the development of Standard Operating Procedures (SOPs) and training materials, ensuring that our team has the resources and knowledge needed to deliver exceptional support experiences. **Schedule:** As a remote Customer Service Representative, you'll have the flexibility to work from anywhere, but you'll be required to adhere to our standard office hours, which are US-EST time. This will ensure that you're available to support our clients during their peak hours and that you can collaborate effectively with your team members. **Compensation:** We offer a competitive compensation package, with a monthly salary range of $1000-$1300 USD. In addition to your base salary, you'll also receive a range of benefits and perks, including: • Opportunities for career growth and professional development • A dynamic and supportive work environment • Flexible work arrangements and remote work options • Access to cutting-edge technology and tools • A comprehensive benefits package, including health insurance, retirement planning, and paid time off **Qualifications:** To succeed as a Customer Service Representative at blithequark, you'll need to possess the following qualifications: • English proficiency B2-C1, with excellent written and verbal communication skills • Minimum of 3 years of customer service experience, preferably in a tech or cybersecurity environment • Strong technical knowledge and problem-solving skills, with the ability to articulate complex concepts to non-technical audiences • Proven experience in de-escalating challenging situations and providing effective solutions • Ability to work collaboratively in a team-oriented environment, with a focus on customer satisfaction and loyalty **Requirements for Remote Positions:** To ensure seamless communication and productivity, you'll need to meet the following requirements for remote positions: • High-speed and reliable internet connection • Functioning computer capable of running necessary applications without issues • Quality headset for clear audio during calls and meetings • Backup battery or contingency plan in case of a power outage to maintain work continuity **About blithequark:** At blithequark, we're committed to providing the best employment experience possible, fostering an environment where long-term, stable commitments thrive. We believe that diversity enriches our workplace, and we actively seek to embrace a wide range of cultural backgrounds and ethnicities. By valuing different perspectives and experiences, we create a dynamic atmosphere that not only enhances collaboration but also drives innovation. Our dedication to inclusivity ensures that every team member feels respected and empowered, contributing to a vibrant community where everyone can succeed together. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team! Apply for this job