**Experienced Full Stack Customer Care Specialist – Remote Travel Package Concierge**

Join blithequark, a leading travel company, in a dynamic and rewarding role as a Full or Part-Time Remote Customer Care Specialist. This is an incredible opportunity to develop valuable skills, work with a talented team, and make a real impact on our customers' travel experiences. At blithequark, we're passionate about delivering exceptional customer care and creating unforgettable travel experiences. As a Remote Customer Care Specialist, you'll play a vital role in helping our customers achieve their travel package goals. If you're a strong leader, persuasive communicator, and determined individual with a passion for customer service, we want to hear from you. **About blithequark** blithequark is a forward-thinking travel company that's dedicated to providing personalized and memorable travel experiences. Our team is passionate about exploring new destinations, trying new things, and making a positive impact on our customers' lives. We're committed to living our core values and mission statement, which guides everything we do. **Key Responsibilities** As a Remote Customer Care Specialist, you'll be responsible for: * Exemplifying our Core Values and Mission Statement to live out our culture * Fostering teamwork by collaborating with and helping teammates with a positive and professional attitude * Surprising and delighting each client through innovative and personalized service * Responding to client requests and questions as directed * Applying for payments and sending out payment reminders * Managing flight changes and seat assignments * Concierge-related details for clients, such as spa, touring, and dinner reservations * Corresponding with clients on preferences, assisting with arranging surprises and welcome notes, and notifying hotels of client preferences no later than 1 week before departure * Preparing client documents and travel tips, either electronically or hard copies, advising of what should be printed, etc. no later than 3 weeks before departure * As needed, assisting with distributing information to and coordinating internal and/or team needs * Updating daily activity, reporting, and status in cloud-based CRM * Setting schedules and managing time effectively and efficiently * Managing client profiles and bookings * Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours) * Continuing to grow in savvy and proficiency to implement tools to heighten our remote workplace culture **Essential Qualifications** To succeed in this role, you'll need: * To be a driven self-starter, positive thinker, proactive, and trustworthy individual * Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results * Strong verbal and written communication skills * To be a team player who is willing and able to "roll up your sleeves" to complete a project * A high degree of autonomy with the capability of working remotely **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Previous experience in customer service or a related field * Knowledge of travel industry software and systems * Experience working in a remote or virtual environment * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * High degree of autonomy and self-motivation * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in cloud-based CRM systems **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Remote Customer Care Specialist, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages creativity and innovation **Work Environment and Company Culture** As a Remote Customer Care Specialist, you'll work in a virtual environment with a talented team of professionals who share your passion for customer service and travel. Our company culture is built on our core values of: * Customer obsession * Innovation * Collaboration * Accountability * Agility * Passion We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we're dedicated to helping them grow and succeed. **Compensation, Perks, and Benefits** As a Remote Customer Care Specialist, you'll receive: * Competitive salary and benefits package * Ongoing training and development opportunities * Access to cutting-edge technology and tools * Flexible work arrangements and remote work options * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages creativity and innovation **How to Apply** If you're a motivated and customer-focused individual with a passion for travel and customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. Apply for this job