**Job Title:** Experienced Data Engineer (L5) - Customer Service at blithequark

Join the Data Science & Analytics Team at blithequark

At blithequark, we're revolutionizing entertainment and shaping the evolution of storytelling around the world with over 270 million members in 190 countries. Our mission is to deliver an incredible customer experience, and we're looking for a talented Data Engineer (L5) - Customer Service to join our Data Science and Engineering (DSE) team.

The Role

We're a global leader in entertainment, and our Customer Service team is one of the few areas where we hear directly from our members. We engage with millions of them via phone and chat in 25 different languages, and we use data to rigorously measure, optimize, and personalize our Customer Service investments to enable a delightful, efficient experience and to improve our product based on what our members tell us.

In this role, you'll collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines, transform raw data into core business metrics, and work with custom visualization tools that surface CS insights. The team is small, so the role requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack, from pipeline development to business metrics and tools.

Key Responsibilities

• Design, develop, and maintain large-scale data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records).
• Transform raw data into core business metrics and work with custom visualization tools that surface CS insights.
• Collaborate with data engineers, software engineers, and CS business owners to build reliable, scalable data pipelines and tools.
• Develop and maintain advanced SQL skills and advocate for data quality.
• Work with analysts, engineers, and business leaders to prioritize and deliver business-critical projects.
• Design and implement data models that are adaptable to changes in the source data or business processes.
• Develop and maintain strong technical judgment and ability to span across the data stack, from pipeline development to business metrics and tools.

Essential Qualifications

• At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records).
• Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes.
• Strong proficiency in Python or Scala, with a passion for writing clean, supportable code.
• Advanced SQL skills, with a focus on data quality and advocacy.
• Analytical aptitude, with the ability to think through business problems (e.g. metrics development) and prioritize autonomously.
• Strong communication and productive partnership skills, with the ability to work with analysts, engineers, and business leaders.

Preferred Qualifications

• Experience working with cloud-based data platforms (e.g. AWS, GCP, Azure).
• Experience with data visualization tools (e.g. Tableau, Power BI, D3.js).
• Experience with machine learning algorithms and techniques.
• Experience with agile development methodologies (e.g. Scrum, Kanban).
• Experience with version control systems (e.g. Git, SVN).

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:

• Access to online courses and training programs.
• Opportunities for mentorship and career development.
• A culture of innovation and experimentation.
• A collaborative and supportive work environment.

Work Environment and Company Culture

Our office is a vibrant and dynamic space, with a focus on collaboration and innovation. We're a global company, with teams located around the world. We're proud of our diverse and inclusive culture, and we're committed to creating a workplace where everyone feels welcome and valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• An annual salary, with a range of $170,000 - $720,000.
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Flexible time off, with 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Opportunities for professional development and growth.

Why Join blithequark?

We're a global leader in entertainment, with a mission to deliver an incredible customer experience. We're a company that's passionate about innovation and experimentation, and we're committed to creating a workplace where everyone feels welcome and valued. If you're a talented Data Engineer (L5) - Customer Service who's passionate about data and customer experience, we'd love to hear from you.

How to Apply

To apply for this role, please submit your resume and a cover letter explaining why you're the perfect fit for this position. We can't wait to hear from you!