Experienced Customer Support Specialist for the US Market - SaaS Legal-Tech Solutions at blithequark

Join the blithequark Team: Revolutionizing Compliance in the Digital Age

blithequark is a pioneering legal-tech scale-up that's been at the forefront of innovation since its inception in 2011. With a global footprint, trusted by over 110,000 clients across the EU, the US, and more than 100 countries, blithequark is a leader in its industry. As part of a new and exciting chapter in its journey, blithequark has joined forces with team.blue, a worldwide leader in digital enablement, to further expand its reach and impact. If you're passionate about being part of a dynamic team that is shaping the future of legal compliance for businesses worldwide, and you're looking for a role that offers the perfect blend of challenge, growth, and camaraderie, then you've come to the right place.

About the Role: Customer Support Specialist for the US Market

We're on the hunt for a highly skilled and enthusiastic Customer Support Specialist to join our team and take the reins for the US market. As a key member of our Customer Care team, you will be the go-to expert for our US customers, providing top-notch support via email and chat on a range of topics including payments, invoicing, account management, and our products. Your mission will be to not only resolve customer queries efficiently but to also contribute to the continuous improvement of our services by evaluating updates and recommending enhancements.

Key Responsibilities

• Provide exceptional customer support to the US market, addressing customer inquiries via email and chat with professionalism and a customer-centric approach.
• Research and resolve complex customer issues related to payments, invoicing, account management, and product queries, ensuring timely and effective solutions.
• Collaborate with internal teams to escalate customer feedback, suggest product improvements, and stay updated on product developments to enhance customer support.
• Maintain a deep understanding of blithequark's products and services to effectively communicate their value and functionality to customers.
• Work in a fast-paced, dynamic environment, adapting to changing priorities and customer needs with agility and poise.
• Contribute to the team's knowledge base by documenting customer interactions and feedback, helping to refine support processes and improve overall customer experience.

Essential Qualifications and Skills

• A minimum of 2 years of experience in a Customer Care or similar role, with a proven track record of delivering high-quality support.
• Full professional proficiency in English, both written and verbal.
• A strong enthusiasm for working in a scale-up environment, with a willingness to learn and grow with the company.
• Exceptional soft skills, including excellent communication, empathy, and problem-solving abilities, along with a strong team spirit.

Preferred Qualifications and Skills

• Previous experience working in start-up or scale-up environments, with an understanding of the unique challenges and opportunities they present.
• Familiarity with HTML/CSS and experience with Content Management Systems (CMS) such as WordPress, Shopify, or Wix.
• Experience with Google Tag Manager or similar tools.
• Proficiency in additional languages such as Dutch, German, or Italian.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Specialist, you'll have access to a range of learning opportunities, including a dedicated learning budget for certifications, events, courses, and books. You'll also benefit from online English classes, held within working hours, to help you continue to improve your language skills. Our company culture is built on continuous learning, transparency, and collaboration, ensuring that you're always supported in your professional journey.

Work Environment and Company Culture

blithequark embraces a full-remote work model, giving you the freedom to work from anywhere in the world. For those who prefer a more traditional office setting, our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices are available, offering a bright and collaborative work environment. We're a multicultural team of talented and experienced professionals, united by a shared passion for innovation and customer satisfaction.

Compensation, Perks, and Benefits

We offer a comprehensive package that includes: - The flexibility to work 100% remotely or from one of our beautiful offices. - A travel allowance to visit colleagues around the world. - Company retreats and coworking gatherings in amazing destinations. - A learning budget to support your professional growth. - Online English classes to help you improve your language skills. - An equipment allowance to ensure you have the tools you need to excel. - The opportunity to be part of a dynamic, multicultural team with a strong team spirit.

Why Join blithequark?

If you're looking for a role that offers the perfect blend of challenge, growth, and camaraderie, then blithequark is the place for you. As a Customer Support Specialist for the US market, you'll be at the heart of our customer care efforts, working with a talented team to deliver exceptional support to our clients. With our commitment to innovation, customer satisfaction, and team development, you'll have everything you need to succeed and grow in your career.

Ready to be part of a company that's shaping the future of legal compliance? Apply now to join the blithequark team and embark on an exciting journey of professional growth and innovation.