Experienced Customer Service Representative - Federal Student Aid Loan Servicing - Remote within 1 Hour of Jacksonville, FL

Join blithequark as a Customer Service Representative and Make a Difference in the Lives of Students

At blithequark, we're committed to providing exceptional customer service and support to individuals navigating the complexities of Federal Student Aid (FSA) Loan Servicing. As a Customer Service Representative, you will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing timely and accurate information. If you're passionate about delivering outstanding customer experiences and are looking for a remote opportunity with a dynamic and supportive team, we encourage you to apply.

About blithequark and the Industry

blithequark is a leading provider of customer service and support solutions for various government agencies, including the Department of Education. Our team is dedicated to helping individuals access and manage their student loans, ensuring they receive the support they need to achieve their educational goals. As a Customer Service Representative at blithequark, you'll be part of a team that is committed to making a positive impact on people's lives.

Key Responsibilities

• Respond to incoming calls, emails, and chats from customers regarding FSA Loan Servicing, providing timely and accurate information and resolving issues in a professional and courteous manner.
• Make outbound calls to customers to address their concerns, provide updates, and offer solutions.
• Utilize computerized systems, knowledge bases, and standard technology to respond to customer inquiries and perform job duties.
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests.
• Support Contact Center expectations, as well as departmental and corporate policies and procedures.
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks.
• Assist with Credit Bureau Requests utilizing established processes and procedures.
• Refer escalated calls or inquiries to appropriate levels as needed.

Essential and Preferred Qualifications

Minimum Requirements

• High School diploma or equivalent with 6 months of customer service experience.
• Fluency in English (speak, read, and write).
• Basic math and PC skills, including MS Office applications.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.
• Regular and predictable attendance is required.

Additional Requirements

• Reside in the U.S. and be a U.S. citizen.
• Pass a criminal background check.
• Ability to work scheduled holidays, overtime, and weekends.
• Effectively read a prepared/written script out loud.
• Not be in default on any federal student loans.
• Obtain and maintain a PIV-I card, which requires in-person pickup.

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• A competitive pay rate based on the county in which you live.
• Additional bonuses available.
• Paid training to ensure you're equipped to provide exceptional customer service.
• The opportunity to work from the comfort of your home, with a supportive environment and peers who share your passion for improving people's lives.
• A career path that unfolds based on how you want to grow within the company.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive training on FSA Loan Servicing and customer service best practices.
• Ongoing coaching and feedback to help you improve your skills and performance.
• Opportunities for career advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our supportive and inclusive work environment. As a remote worker, you'll be part of a team that is dedicated to delivering exceptional customer service and support. Our company culture is built on the following values:

• Customer Focus: We're committed to delivering exceptional customer experiences and supporting individuals in achieving their educational goals.
• Teamwork: We believe in the power of teamwork and collaboration, working together to achieve common goals.
• Innovation: We're always looking for new and innovative ways to improve our services and support our customers.

Compensation, Perks, and Benefits

Our compensation package is designed to be competitive and rewarding. In addition to your hourly pay rate, you'll have access to a range of benefits, including:

• A competitive pay rate of $17.20 per hour.
• Opportunities for bonuses and incentives.
• Paid training and ongoing development opportunities.
• A supportive and inclusive work environment.

Home Office Requirements

To work effectively in a remote role, you'll need to meet the following home office requirements:

• Internet speed of 25 mbps or higher.
• Hardwired internet (ethernet) connection router (cannot connect via Wi-Fi).
• A personal desktop or laptop computer to use for the first few weeks of training.
• A private work area with adequate power source.

Why Join blithequark?

At blithequark, we're passionate about making a positive impact on people's lives. As a Customer Service Representative, you'll be part of a team that is dedicated to delivering exceptional customer service and support. If you're looking for a challenging and rewarding role with a dynamic and supportive team, we encourage you to apply.

We're an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, including active military service members, their spouses, and veteran candidates.

If you're ready to make a difference and join a team that is passionate about delivering exceptional customer service, apply now to become a Customer Service Representative at blithequark.