Customer Support Representative - Remote/Online - Flexible Scheduling with blithequark

Join the blithequark Team as a Customer Support Representative and Embark on a Rewarding Career Journey

At blithequark, we're passionate about delivering exceptional customer experiences and building a team that shares our values. As a Customer Support Representative, you'll play a vital role in ensuring our customers receive top-notch support and care. We're looking for highly skilled and motivated individuals to join our remote team on a part-time or full-time basis, working 3 to 4 days a week.

About blithequark and the Customer Support Role

blithequark is a dynamic company that's rapidly scaling and expanding its operations. As a Customer Support Representative, you'll be the face of our company, interacting with customers, resolving their queries, and providing timely support. You'll work closely with our overseas admin team to ensure seamless coordination and efficient issue resolution. This is an excellent opportunity to develop your skills, gain experience, and grow with our company.

Key Responsibilities

• Provide exceptional customer support via phone, email, or chat, ensuring timely and effective resolution of customer queries and concerns.
• Manage and prioritize tasks efficiently, utilizing tools like ZenDesk, Slack, and JIRA to streamline workflows and stay organized.
• Collaborate with our overseas admin team to ensure listings and support tickets are handled promptly and accurately.
• Work independently with minimal supervision, taking ownership of your tasks and responsibilities.
• Develop and maintain a deep understanding of our products and services, staying up-to-date on company knowledge and best practices.
• Communicate effectively with customers, colleagues, and management, providing clear and concise information.
• Participate in team discussions, sharing insights and suggestions to improve customer support processes and overall customer experience.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• Native U.S. English speaker with excellent communication and interpersonal skills.
• Strong organizational skills and task management abilities, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proven ability to work independently with minimal supervision, taking ownership of tasks and responsibilities.
• Excellent problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Proficiency in using modern business tools like ZenDesk, Slack, and JIRA (training provided if needed).

Preferred Qualifications and Skills

While not essential, the following skills and experience will be considered a plus:

• Previous customer support experience, particularly in a remote or online setting.
• Familiarity with e-commerce or online marketplaces.
• Experience with task management tools and software.
• Strong analytical and problem-solving skills.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Support Representative, you'll enjoy:

• A flexible work schedule, with the ability to work out your shifts with your teammate.
• Opportunities for career development and professional growth, utilizing modern business tools and technologies.
• A collaborative and dynamic team environment, with a top-notch team that's easy to work with.
• A voice in the direction of our product, with opportunities to provide feedback and contribute to company decisions.
• On-the-job training and professional development assistance to help you grow and succeed.
• A competitive hourly rate, with opportunities for pay increases as you gain experience and develop new skills.

Compensation and Benefits

We're offering a competitive hourly rate of $18.00 per hour, with opportunities for pay increases as you become more experienced and licensed. You'll also enjoy a range of benefits, including:

• Flexible schedule and work-from-home arrangement.
• On-the-job training and professional development assistance.
• Opportunities for career growth and advancement.
• A collaborative and dynamic team environment.

Why Join blithequark?

At blithequark, we're passionate about building a team that shares our values and is committed to delivering exceptional customer experiences. As a Customer Support Representative, you'll be an integral part of our team, working closely with our customers and colleagues to drive success. We're a rapidly scaling company with a bright future ahead, and we're excited to have you join us on this journey.

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this exciting role. As a Customer Support Representative at blithequark, you'll enjoy a flexible work schedule, opportunities for career growth, and a collaborative team environment. Don't miss out on this chance to join our dynamic team and embark on a fulfilling career journey.

We're looking forward to hearing from you and discussing this opportunity further!