Experienced Customer Service Representative Team Lead - National Remote - Delivering Exceptional Support and Care Coordination

Welcome to blithequark: A Global Leader in Health Care and Technology

At blithequark, we are dedicated to improving the lives of millions of people around the world by providing innovative health care solutions, aided by cutting-edge technology. Our team is passionate about connecting individuals with the care, resources, and support they need to live healthier, happier lives. As a Customer Service Representative Team Lead, you will play a vital role in our mission to advance health equity on a global scale. Join our dynamic team and start making a positive impact on the communities we serve.

Job Overview

We are seeking an experienced Customer Service Representative Team Lead to join our team, working remotely from anywhere within the United States. As a Team Lead, you will be responsible for answering incoming calls, providing referrals to providers and agencies, and offering support to Medicaid eligible consumers. This is a full-time position, working 40 hours per week, with flexibility to work any of our 8-hour shift schedules during our normal business hours.

Primary Responsibilities:

• Taking inbound calls and responding to customer inquiries in a professional and courteous manner
• Researching and providing referrals to providers and agencies in Salt Lake County to Medicaid eligible consumers
• Utilizing a computer database to verify Medicaid eligibility and provide accurate information to customers
• Offering additional information, such as phone numbers or addresses, to individuals who have contacted the wrong organization
• Completing administrative tasks as assigned to support the Care Coordination team

Requirements and Qualifications

To be successful in this role, you will need to possess the following qualifications:

Required Qualifications:

• High School Diploma or GED
• Must be 18 years of age or older
• 2 years of Customer Service experience in working with insurance, medical, behavioral health, or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any 8-hour shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March) and 8:00 AM - 11:00 PM EST from Monday - Friday (April - September)

Preferred Qualifications:

• Familiarity working with Financial Health Technology

Soft Skills and Competencies

In addition to the technical requirements, we are looking for candidates who possess the following soft skills and competencies:

• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task and work in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

Telecommuting Requirements

As a remote worker, you will need to meet the following requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative Team Lead, you will have access to a range of training and development opportunities, including:

• Weeks of paid on-the-job training to help you get started in your role
• Clear direction on what it takes to succeed in your role, as well as opportunities for advancement and career growth
• Development programs to help you build new skills and take on new challenges

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive company culture. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to creating a work environment that is welcoming and supportive of all employees. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and build strong relationships.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $19.47 - $38.08 per hour, depending on experience and location. In addition to your salary, you will also be eligible for a range of benefits, including:

• A comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs to reward your hard work and contributions
• Equity stock purchase and 401k contribution opportunities

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and care coordination, we encourage you to apply for this exciting opportunity. As a Customer Service Representative Team Lead at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your skills and career. Don't miss out on this opportunity to join our dynamic team and start making a positive impact today.