Experienced Videophone Customer Care Agent – American Sign Language Specialist for a Dynamic and Inclusive Team at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about harnessing the power of language to connect diverse people and enrich the human experience. As one of the world's leading language services providers, we combine patented technology with human-centric solutions to increase diversity, equity, inclusion, and accessibility for underrepresented communities. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. We are committed to supporting employment opportunities for diverse employees, customers, and communities, and we promote an inclusive workplace for our own employees.

Job Summary

We are seeking an experienced and skilled Videophone Customer Care Agent who is fluent in American Sign Language (ASL) to join our team at blithequark. As a Customer Care Agent, you will be responsible for answering calls through videophone from blithequark personnel and customers nationwide, providing account management, basic customer support, troubleshooting, and training to customers on products and services to achieve a high level of customer satisfaction. If you are passionate about delivering exceptional customer experiences and are committed to promoting diversity, equity, and inclusion, we encourage you to apply for this exciting opportunity.

About the Role

In this role, you will have the opportunity to work with a dynamic and inclusive team that values diversity, equity, and inclusion. You will be responsible for providing support to existing and potential customers, promoting company products, features, and services, and resolving issues received through email, videophone, live chat, and other contact methods. You will also be required to follow department policies and procedures, ensure compliance with FCC regulatory requirements related to the service, and complete other duties and projects as assigned.

Key Responsibilities

• Provide support to existing and potential customers with a range of answers to questions, including but not limited to account, new product installation, and general questions.
• Promote company products, features, and services to customers.
• Provide a friendly and supportive customer experience, resolving issues in a timely and professional manner.
• Resolve issues received through email, videophone, live chat, and other contact methods.
• Provide support for the functionality and features of all applicable products and services.
• Follow department policies and procedures, ensuring compliance with FCC regulatory requirements related to the service.
• Complete other duties and projects as assigned, contributing to the overall success of the team.

Essential Qualifications

To be successful in this role, you must be fluent in American Sign Language (ASL) and have a high school diploma or equivalent. You must also have at least 1 year of customer service experience or equivalent experience, with a professional and courteous phone and electronic communications presence. Additionally, you must have the ability to write simple correspondence, effectively present information during one-on-one and small group situations, and demonstrate good customer service skills, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Qualifications

• Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Able to complete work assignments independently or with minimal supervision and guidance.
• Must be able to manage cases and time effectively, prioritizing tasks and meeting deadlines.
• Must be detail-oriented and proficient at multitasking, with the ability to work in a fast-paced environment.
• Strong adaptability and capacity to work in a dynamic and inclusive team environment.
• Employees must have a solid basic comprehension and application of using computers in an MS Windows environment.
• Must be able to type 45+ wpm, with excellent communication and interpersonal skills.

Skills and Competencies

To be successful in this role, you must possess a range of skills and competencies, including:

• Fluency in American Sign Language (ASL)
• Excellent customer service skills, with the ability to provide a friendly and supportive customer experience
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders
• Ability to work independently and as part of a team, with minimal supervision and guidance
• Strong problem-solving and analytical skills, with the ability to resolve issues in a timely and professional manner
• Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Videophone Customer Care Agent, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, covering products, services, and systems
• Ongoing coaching and feedback, to support your growth and development
• Opportunities for career advancement, within the company
• Access to a range of learning resources, including online courses and workshops

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture. We value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and supportive of all employees. As a Videophone Customer Care Agent, you will be working remotely, with the opportunity to work from the comfort of your own home. You will be required to have a high-speed internet connection and a confidential working space with a desk and chair, and you must be able to work during day, night, weekend, and holiday shifts, with flexibility.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and skilled customer service professional who is fluent in American Sign Language (ASL), we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Videophone Customer Care Agent, you will have the opportunity to work with a dynamic and inclusive team, providing exceptional customer experiences and promoting diversity, equity, and inclusion. Apply today and take the first step towards a rewarding and challenging career with blithequark!