Experienced Healthcare Scheduler and Customer Service Representative for Remote Call Center Operations

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional healthcare services that prioritize the well-being and comfort of our members. As a leader in the healthcare industry, we strive to make a positive impact on the lives of those we serve. Our mission is built on a foundation of compassion, innovation, and excellence, and we are seeking talented individuals to join our team. We are currently looking for an experienced Healthcare Scheduler and Customer Service Representative to work in our remote call center, where you will play a vital role in scheduling in-home health assessments and providing top-notch customer service to our members.

Job Overview

In this dynamic and fast-paced role, you will be responsible for making outbound calls to our members, with the goal of scheduling in-home health assessments provided free of charge by their health plan. As a key member of our call center team, you will spend approximately 90% of your time on the phones, engaging with members, and encouraging them to accept the visit. Your exceptional communication skills, ability to multitask, and strong customer service background will enable you to excel in this position.

Key Responsibilities

• Make 150-250 outbound calls per day to members, using a combination of manual dialing and an auto-dialer system
• Read and follow scripts to ensure consistent and effective communication with members
• Encourage members to accept the in-home health assessment and entice them to agree to this free benefit provided by their healthcare provider
• Communicate effectively with different departments via Webex, Outlook, and other platforms
• Multitask through various insurance portals to verify member eligibility
• Respond to emails and corrections in a timely and professional manner
• Meet daily goals, including scheduling 1-2 visits per hour, with a target of 2 visits per hour
• Maintain a QA score of 95% or higher and adhere to attendance requirements for the first 90 days of employment

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent
• Strong customer service background, with experience in sales, call center, and scheduling
• Ability to handle 150-250 calls per day and meet daily goals
• Excellent communication and problem-solving skills
• Strong knowledge of Microsoft products and ability to multitask through various insurance portals
• Ability to work in a remote environment and maintain a high level of productivity and motivation
• Location: Must be located in IL, TN, PA, FL, or GA

Preferred qualifications include:

• Bilingual skills, although not required
• Experience working in a call center environment, with a focus on customer service and sales
• Knowledge of Google Chrome and Google Maps
• Ability to maintain a QA score of 95% or higher and adhere to attendance requirements

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to engage with members and provide clear and concise information
• Problem-solving skills: Ability to think critically and resolve issues in a timely and professional manner
• Time management skills: Ability to prioritize tasks, manage time effectively, and meet daily goals
• Technical skills: Strong knowledge of Microsoft products, Google Chrome, and Google Maps, with the ability to multitask through various insurance portals
• Customer service skills: Exceptional customer service skills, with a focus on providing top-notch service to our members

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Healthcare Scheduler and Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and scheduling
• Work in a dynamic and fast-paced environment, with a focus on providing exceptional service to our members
• Collaborate with a team of experienced professionals, who are passionate about delivering high-quality healthcare services
• Participate in training and development programs, designed to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a team that values flexibility, productivity, and collaboration. Our company culture is built on a foundation of:

• Respect: We respect our employees, members, and partners, and strive to create a positive and inclusive work environment
• Integrity: We operate with integrity, transparency, and honesty, and expect our employees to do the same
• Compassion: We are passionate about delivering high-quality healthcare services, and strive to make a positive impact on the lives of our members
• Innovation: We encourage innovation, creativity, and continuous improvement, and provide our employees with the tools and resources they need to succeed

Compensation, Perks, and Benefits

As a Healthcare Scheduler and Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including:

• A hourly rate of $17
• Opportunities for career growth and development
• A positive and supportive work environment
• Flexible working hours and remote work arrangements
• Access to training and development programs
• A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays

Conclusion

If you are a motivated and experienced customer service professional, with a passion for delivering exceptional service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. As a Healthcare Scheduler and Customer Service Representative at blithequark, you will be part of a dynamic and fast-paced team, dedicated to providing high-quality healthcare services to our members. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!