Experienced Bilingual Spanish Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic and Inclusive Environment

Welcome to blithequark

blithequark is a global leader in the customer experience (CX) industry, renowned for its innovative solutions, cutting-edge technology, and expertise in supporting operational needs for clients and delivering seamless experiences to customers. With a presence across the globe and a team of 170,000 associates, we are the driving force behind the best experiences for over 750 of the world's leading and digital-first brands. Our commitment to optimism, innovation, and inclusivity empowers us to create a culture where anyone can thrive and have the best ideas, fostering an environment of confidence, authenticity, and freedom of expression.

About the Role

We are seeking an experienced and skilled Spanish Customer Service Agent to join our dynamic team. As a Spanish Customer Service Agent, you will be the face of our brand, responsible for providing exceptional customer experiences, resolving queries, and building strong relationships with our clients. Your passion for delivering outstanding service, combined with your native-level Spanish and English language skills, will enable you to make a significant impact in this role.

Key Responsibilities

• Respond to customer inquiries within given timescales, efficiently and effectively, ensuring prompt resolution and exceeding customer expectations.
• Develop and maintain in-depth knowledge of client products, recognizing when a problem or query should be transferred to another department or a more senior member of staff.
• Handle all correspondence as requested, ensuring accuracy and attention to detail in all interactions.
• Log all calls accurately and in line with procedure, maintaining up-to-date records and administration.
• Demonstrate an ability to troubleshoot, analyze, and identify solutions using existing guidelines and tools, taking ownership of issues and providing first-touch resolution whenever possible.
• Meet minimum monitoring criteria and exceed daily/weekly targets, consistently delivering high-quality results and contributing to team success.
• Collaborate with colleagues as part of a high-performing team, sharing knowledge, and best practices to drive continuous improvement.
• Embody a culture of continuous learning, expanding and sharing knowledge to enhance personal and team performance.

Essential Qualifications

• Native-level English and Spanish language skills, with the ability to handle calls and emails in both languages.
• Experience or aptitude for customer service, with a strong focus on delivering exceptional client experiences.
• True team player mentality, with a flexible and adaptable approach to working hours and responsibilities.
• Knowledge of Mac/PC, Android, and iOS operating systems, with good organizational skills and attention to detail.
• A minimum of 20 words per minute typing speed, with strong client-facing communication skills and a strong sense of ownership and drive to resolve issues.
• Ability to troubleshoot problems, research, and find answers to client questions, working effectively under pressure.

Preferred Qualifications

• Previous fashion background or retail experience, with a passion for luxury brands and products.
• ECDL qualification, with a strong foundation in computer skills and software applications.

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment, where our associates can thrive and grow. We offer a range of benefits, including:

• Competitive compensation and rewards package, recognizing and rewarding outstanding performance.
• Opportunities for career growth and development, with training and development programs to enhance skills and knowledge.
• A dynamic and diverse work environment, with a culture of inclusivity, respect, and empathy.
• Flexible working hours, with a rotational schedule to support work-life balance.
• Access to cutting-edge technology and tools, enabling our associates to deliver exceptional customer experiences.

Our Culture

At blithequark, we are proud of our culture, which is built on the principles of optimism, innovation, and inclusivity. We believe in empowering our associates to be their best selves, fostering a culture of creativity, collaboration, and continuous learning. Our brands, including Coach and Kate Spade, are renowned for their quality, craftsmanship, and creativity, and we are committed to delivering exceptional customer experiences that reflect these values.

Working Hours

This role is a full-time position, working 37.5 hours per week, 5 days from 6 on a rotational basis, Monday to Saturday, between 09:00 and 20:00. We offer a flexible working environment, with opportunities for career growth and development, and a range of benefits to support our associates' well-being and success.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to our dynamic team at blithequark.