Experienced Customer Support Specialist, Chat - Delivering Exceptional Service and Driving Sales Growth in a Fast-Paced Remote Environment at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about creating seamless communication pathways between our brand and our valued customers. As a leader in our industry, we recognize the importance of exceptional customer service and are committed to delivering outstanding experiences that exceed expectations. We are now seeking an experienced and skilled Support Specialist, Chat to join our remote team, focusing on providing top-notch service, resolving customer inquiries, and driving sales growth through effective communication and technical expertise.

Position Overview

The Support Specialist, Chat role at blithequark is a remote, inbound customer service position that requires a unique blend of technical knowledge, excellent communication skills, and a customer-centric approach. As the face of our brand in a digital setting, you will be responsible for handling inbound live chat sessions, responding to customer inquiries, resolving issues, and providing superior product knowledge to drive sales and ensure customer satisfaction. Your ability to work in a fast-paced environment, think critically, and adapt to changing situations will be essential in this role.

Key Responsibilities

• Respond to all inbound sales leads from current and potential customers, providing expert product knowledge and technical assistance to finalize and close sales.
• Proactively make outbound contacts to current and potential customers to identify opportunities to increase sales revenues and expand our customer base.
• Meet or exceed individual and departmental KPIs and performance goals by uncovering customer needs and offering exceptional sales and service.
• Become a subject matter expert on our products, staying up-to-date on the latest offerings, technologies, and processes to effectively communicate with customers and drive sales.
• Effectively manage change related to promotional offerings, new products, technology, processes, and systems, ensuring seamless integration and minimal disruption to our customers.
• Handle inbound live chat sessions, verifying customer account information, order information, and responding to client questions and comments with accuracy and professionalism.
• Process online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, inventory, pricing, and ensuring all customer needs are met.
• Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, and maintaining positive relationships with customers post-order.
• Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction, contributing to the overall success of blithequark.

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience. A high school diploma or equivalent is required, although an associate's or bachelor's degree is preferred. You should have a proven ability to navigate computer programs, chat applications, and systems that support the initiatives of the contact center. Excellent communication skills, both written and oral, are essential, as is the ability to work in a remote environment and adapt to flexible work schedules and shifts.

Skills and Competencies

• Demonstrated ability to provide exceptional customer service and resolve customer complaints in a professional and courteous manner.
• Technical savvy and ability to learn and navigate computer programs, chat applications, and systems.
• Excellent written and oral communication skills, with the ability to address customer needs through written and oral mediums.
• Ability to work in a fast-paced environment, think critically, and adapt to changing situations.
• Proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
• Bilingual ability, with the ability to fluently speak and write in Spanish, is a bonus.
• Prior experience in the tire or automotive industry is also a bonus, although not required.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Support Specialist, Chat, you will have access to ongoing training and development opportunities, including on-the-job training, mentorship, and career advancement opportunities. You will be part of a dynamic and supportive team, with a culture that encourages collaboration, innovation, and excellence.

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility, work-life balance, and employee well-being. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on delivering exceptional customer experiences and driving business growth. As a remote employee, you will be part of a virtual team that is connected, collaborative, and committed to excellence.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $19.50, with opportunities for career advancement and growth. Our benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, referral program, vision insurance, and the opportunity to work from home. We also offer flexible scheduling, with day, evening, and morning shifts available, although we prefer candidates who are available for day and night shifts.

Conclusion

If you are a motivated, customer-focused, and technically savvy individual who is passionate about delivering exceptional service and driving sales growth, we encourage you to apply for the Support Specialist, Chat role at blithequark. As a remote employee, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our company. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark.