Experienced Virtual Customer Care Representative – Homebuilding Industry Expertise with Emphasis on Customer Relations, Trade Partner Management, and Community Development

Introduction to blithequark

At blithequark, we are dedicated to making a lasting impact in the lives of our homeowners, communities, and associates by building exceptional quality homes and providing unparalleled customer service. As one of the nation's leading homebuilders, we strive to create an extraordinary experience for everyone involved. Our commitment to giving back to the communities we work and live in, coupled with our focus on fostering a culture of opportunity and growth for our associates, has earned us recognition as a Fortune 500 company and a top ranking among the United States' homebuilders.

Join the blithequark Team

We invite you to be a part of our dynamic team as a Virtual Customer Care Representative, where you will play a pivotal role in managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with our valued customers and trade partners. This is an onsite position located in Chantilly, VA, offering a unique blend of customer service, project management, and community development.

Your Responsibilities

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners to ensure seamless communication and collaboration.
• Exercise sound judgment and discretion when interacting with homeowners and trade partners, addressing concerns, and resolving issues in a professional and timely manner.
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work, ensuring that all customer relations aspects are handled efficiently.
• Approve trade partner invoices upon satisfactory completion of jobs, not exceeding $1,250, to maintain fiscal responsibility and adherence to company policies.
• Proactively address and remedy any trade partner scheduling, communication, or payment-related issues to prevent delays and ensure customer satisfaction.
• Demonstrate an understanding of manufacturer recommendations for the use and application of their products, ensuring compliance and quality in our homebuilding processes.
• Conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits to ensure customer satisfaction and provide exceptional service.
• Review and certify the completion of each home within your community, ensuring that our high standards of quality are met.
• Manage, supervise, and direct all aspects of customer relations for your assigned community, including field meetings with trade partners, construction staff, and sales staff as needed.
• Develop and maintain expert knowledge of the community and surrounding area, including HOA fees and rules, schools, restaurants, shopping, and other relevant information to provide valuable insights to our customers.
• Supervise, review, and resolve the condition of your community, encompassing entry features, road and pond maintenance, common areas, model centers, and signage to ensure a well-maintained and appealing environment.

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent, with a preference for a Bachelor's degree in a related field.
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role within the homebuilding industry.
• A valid Driver's License with a good driving record and valid auto insurance coverage.
• Advanced knowledge of scheduling, budgeting, and document management, with the ability to read and interpret blueprints.
• Computer literacy and proficiency in MS Office products, including Word and Excel.
• Excellent follow-up, communication (written and verbal), and time management skills, with the ability to work effectively in a fast-paced environment.

Life at blithequark

At blithequark, we believe in fostering a supportive and enriching environment for our associates. Our comprehensive benefits package is designed to enhance your well-being and professional growth, including:

• Robust health insurance plans, covering Medical, Dental, and Vision.
• A 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
• Paid Parental Leave and an Associate Assistance Plan for essential support during life's critical moments.
• An Education Assistance Program and up to $30,000 in Adoption Assistance.
• Generous vacation, holiday, sick leave, and personal day policies.
• A New Hire Referral Bonus Program and significant Home Purchase Discounts.
• Unique opportunities such as our Everyone's Included Day.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. As an equal opportunity employer, we comply with all applicable federal, state, and local fair employment practices laws. Our culture is built on the principles of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to contribute their best work.

Career Growth Opportunities and Learning Benefits

As a Virtual Customer Care Representative at blithequark, you will have access to a wide range of career growth opportunities and learning benefits, including:

• Professional development programs to enhance your skills and knowledge in customer service, project management, and community development.
• Mentorship opportunities with experienced professionals in the homebuilding industry.
• Cross-functional training to broaden your understanding of our business operations and processes.
• Recognition and reward programs to acknowledge your achievements and contributions to our team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, along with a range of perks and benefits designed to support your overall well-being and job satisfaction. These may include, but are not limited to, bonuses, stock options, and additional incentives for outstanding performance.

Conclusion

If you are a motivated and customer-focused individual with a passion for the homebuilding industry, we invite you to join our team as a Virtual Customer Care Representative. With your expertise and our commitment to excellence, together we can create an extraordinary experience for our customers and make a lasting impact in our communities. Apply now to take the first step in your new career with blithequark!