Experienced Sleep Therapy Inbound Customer Service Representative – Delivering Exceptional Patient Care and Support in a Dynamic Home Medical Equipment Environment at blithequark

Welcome to blithequark

blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, dedicated to helping patients lead more comfortable and productive lives. By keeping patients engaged in their care and empowering them to manage their health and treatment at home, we strive to make a positive impact on the lives of those we serve. With hundreds of locations across 45 states, blithequark provides high-quality medical products, services, and outstanding customer care.

Job Overview

We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in the Murray Operations division. As a key member of our team, you will serve as the first line of contact for CPAP resupply customers, providing exceptional patient care and support. Your primary responsibilities will include new order intake, verifying and entering patient demographics, payer and physician-related information, and assisting customers with basic sleep coaching and equipment maintenance.

Key Responsibilities:

• Act as a patient advocate to resolve questions or concerns in a timely and professional manner
• Collect patient and source information, inputting data into our e-Intake system with accuracy and attention to detail
• Complete thorough verification for products and services, ensuring compliance with Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develop and maintain a working knowledge of current products and services offered by blithequark, including various mask interfaces and CPAP equipment
• Identify and resolve problems in a timely manner, providing basic technical customer service assistance for CPAP equipment and educating patients on CPAP supplies
• Manage all aspects of initial intake via high-volume inbound phone calls, processing related patient paperwork and tickets to ensure timely fulfillment of product orders
• Provide education to patients and location employees on CPAP supplies, using our e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent, with one to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management, with a strong customer service background
• Basic computer and internet skills, with the ability to effectively communicate in English, both orally and in writing
• A valid driver's license in your state of residence with a clean driving record (when applicable for the position)
• Ability to pass a background investigation (company-wide) and complete a typing test and basic computer skills assessment

Preferred Qualifications:

• Knowledge of billing reimbursement and insurance policies and requirements, as well as medical billing practices
• Experience with Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Medical terminology and knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to interpret a variety of instructions and maintain confidentiality and discretion when handling sensitive information
• Strong problem-solving skills, with the ability to multi-task and maintain attention to detail in a fast-paced environment
• Self-motivation, organization, and time-management skills, with the ability to work independently and as part of a team
• Knowledge of Microsoft applications, including Word and Excel, and the ability to navigate the internet and use email transmission and communication

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Sleep Therapy Inbound Customer Service Representative, you will have opportunities to develop your skills and knowledge, with training and support provided to help you succeed in your role. With a strong focus on employee recognition and rewards, you will be recognized and rewarded for your contributions to the team.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Our company culture is built on a foundation of respect, integrity, and compassion, with a commitment to delivering exceptional patient care and support. As an employee of blithequark, you will be part of a team that is dedicated to making a positive impact on the lives of those we serve.

Compensation and Benefits

We offer a competitive compensation package, with a starting pay rate of $15.50 per hour, plus a monthly bonus program opportunity with potential unlimited earnings. Our benefits package includes:

• 401k
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Conclusion

If you are a compassionate and dedicated individual with a passion for delivering exceptional patient care and support, we encourage you to apply for the Sleep Therapy Inbound Customer Service Representative role at blithequark. With a strong focus on employee growth and development, a dynamic and supportive work environment, and a competitive compensation package, this is an exciting opportunity to join a team that is making a positive impact on the lives of those we serve. Apply today and take the first step towards a rewarding and challenging career with blithequark!