Experienced Remote Healthcare Customer Support Specialist – Member Engagement and Benefits Enhancement

Introduction to blithequark

At blithequark, we are dedicated to transforming the healthcare experience for our members by providing exceptional customer support and empowering them to take control of their health and wellness. As a leader in the healthcare industry, we are committed to delivering innovative solutions that make a meaningful difference in the lives of our members. Our team of passionate and dedicated professionals is driven by a shared vision of improving healthcare outcomes and enhancing the overall member experience.

Job Overview

We are seeking an experienced and compassionate Remote Healthcare Customer Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in engaging with our members, addressing their healthcare needs, and educating them on the benefits and services available to them. Your primary focus will be on making outbound and receiving inbound calls from members to schedule doctor appointments, assist with Health Needs Screenings, and facilitate payments to secure enhanced benefits.

Key Responsibilities

• Make outbound calls to members to schedule doctor appointments, assist with Health Needs Screenings, and facilitate payments to secure enhanced benefits
• Receive inbound calls from members and provide exceptional customer support to address their healthcare needs and concerns
• Influence members to take advantage of additional benefits available by educating them on enhanced services and recommending preferred providers
• Educate members on the utilization of Emergency Departments in non-emergent conditions and the impact on their benefits
• Identify and overcome barriers to ensure members complete needed health screenings, obtain necessary services, or make payments to secure enhanced benefits
• Review each member profile prior to outreach to identify areas of opportunity and develop personalized engagement strategies
• Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded
• Review and analyze data from call reports to make adjustments to call approaches and optimize member engagement
• Act as a secondary resource for the Member Services or Provider Services call centers, providing support and guidance as needed

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
• Minimum 2 years of experience in customer service, healthcare, or a related field
• Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to identify and overcome barriers to member engagement
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and circumstances
• Strong technical skills, including proficiency in Microsoft Office and experience with customer relationship management (CRM) systems

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Experience working in a healthcare or insurance environment, with knowledge of healthcare benefits and services
• Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Healthcare Customer Service Representative (CHCSR)
• Bilingual or multilingual skills, with the ability to communicate effectively with members who speak languages other than English
• Experience working in a remote or virtual environment, with the ability to self-motivate and work independently

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Interpersonal skills: Strong interpersonal skills, with the ability to build trust and rapport with members and internal stakeholders
• Problem-solving skills: Strong problem-solving and analytical skills, with the ability to identify and overcome barriers to member engagement
• Technical skills: Strong technical skills, including proficiency in Microsoft Office and experience with CRM systems
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and circumstances

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Healthcare Customer Support Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and onboarding program to ensure your success in the role
• Ongoing coaching and feedback to support your professional development and growth
• Opportunities for advancement and career progression within the company
• Access to a range of learning and development programs, including online courses and workshops
• Recognition and reward programs to recognize and reward your achievements and contributions

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and supportive work environment. As a Remote Healthcare Customer Support Specialist, you will be working remotely and will have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to creating a positive and supportive work environment that allows our employees to thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including:

• Comprehensive health and dental insurance
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Opportunities for professional development and growth

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer support and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity. As a Remote Healthcare Customer Support Specialist at blithequark, you will be part of a dynamic and supportive team that is dedicated to transforming the healthcare experience for our members. Apply today and take the first step towards a rewarding and challenging career with blithequark!