Experienced Customer Support Agent – Remote Night Shift Opportunity for Travel Industry Enthusiasts

Welcome to blithequark: Revolutionizing Travel Management

Are you ready for a new challenge in a dynamic and fast-growing environment? Do you want to be part of a company that is changing the face of the travel industry by automating travel management? At blithequark, we are on a mission to enable 1 billion business travelers to plan and re-plan their trips with ease. We are looking for talented individuals like you to join our team and contribute to our ambitious goal.

About Our Team

At blithequark, we pride ourselves on being an innovative company that is dedicated to revolutionizing the travel industry. We provide our team members with the opportunity to grow, make a real impact, and work in a collaborative and supportive environment. Our team is composed of individuals from all over the world, creating a unique and inclusive workplace culture that values diversity and promotes multicultural understanding.

Job Overview

We are seeking an experienced Customer Support Agent to join our team on a remote, contractor basis. As a Customer Support Agent, you will be responsible for providing 24/7 customer support to our clients, working from the comfort of your own home. This role offers flexibility and the opportunity to balance work with personal commitments, with shifts that may include irregular working hours depending on your time zone.

Key Responsibilities

• Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
• Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaborate with team members to ensure a seamless customer experience.
• Stay updated with industry changes and company policies to provide accurate and current information to clients.

Requirements

To be successful in this role, you will need to have:

• A minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus.
• Fluent spoken and written English skills.
• Excellent communication skills in writing (including responding in chatbox) and speaking.
• Strong attention to detail and accuracy.
• A team player with the ability to work collaboratively.
• A demonstrated willingness to learn and adapt to new challenges.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in a customer-facing role, preferably in the travel industry.
• Familiarity with remote work tools and software.
• Basic knowledge of HTML and CSS.
• Experience with CRM software.

What We Offer

At blithequark, we offer a range of benefits and perks to our team members, including:

• Growth Opportunities: We are a high-growth company, offering numerous opportunities for career advancement.
• Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
• Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
• Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. We offer a range of training and development opportunities, including:

• Regular feedback and coaching sessions.
• Access to online training courses and resources.
• Opportunities for career advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and supportive work environment. Our company culture is built on the values of:

• Teamwork: We believe that teamwork is essential to achieving our goals.
• Innovation: We encourage creativity and innovation in everything we do.
• Customer Focus: We are dedicated to providing exceptional customer service and support.
• Diversity and Inclusion: We value diversity and promote multicultural understanding.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to our team members, including:

• A competitive monthly salary.
• Opportunities for career advancement and professional growth.
• Access to online training courses and resources.
• A collaborative and supportive work environment.

Conclusion

If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we offer a unique and inclusive workplace culture, opportunities for career growth and development, and a range of benefits and perks. Don't miss out on this chance to join our team and contribute to our mission of revolutionizing the travel industry. Apply now with your resume in English to take the first step towards an exciting and rewarding career with blithequark.