Experienced Customer Service Representative I for Patient Financial Services – Remote Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the healthcare services industry, dedicated to providing exceptional patient care and financial services. As a customer service representative, you will be at the forefront of our mission to deliver outstanding support to patients, ensuring their billing issues are resolved efficiently and effectively. The healthcare industry is rapidly evolving, with a growing focus on patient satisfaction and experience. At blithequark, we recognize the importance of a supportive and collaborative work environment, where our employees can thrive and make a positive impact on the lives of our patients.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic team that prioritizes diversity, equity, and inclusion in the workplace. We offer a range of benefits, including a competitive salary of up to $27.60 per hour, opportunities for career advancement and growth, and a commitment to your professional development. Our remote work environment provides the flexibility you need to succeed, while our collaborative culture ensures you are supported every step of the way.

Key Responsibilities

• Assist patients in resolving billing issues, handling complaints, and setting up payment plans, providing empathetic and professional support to ensure a positive patient experience
• Document customer complaints and interactions in the appropriate systems, maintaining accurate and detailed records of all patient interactions
• Track trends in customer service encounters and recommend resolutions to the supervisor, contributing to the continuous improvement of our patient financial services
• Provide training and support to new Customer Service Representative I colleagues, sharing your knowledge and expertise to ensure a smooth onboarding process
• Communicate and follow up with stakeholders on customer service activities, ensuring seamless collaboration and effective issue resolution

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma or Associate's degree in Accounting, Business Administration, or a related field, providing a solid foundation in financial principles and practices
• Up to 3 years of experience in revenue cycle functions within a healthcare setting, with a strong understanding of patient financial services and billing processes
• Previous service or call center experience with strong customer service skills, enabling you to provide exceptional support to our patients
• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Basic understanding of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel, to efficiently manage patient data and communicate with stakeholders

Preferred Qualifications

To stand out as a candidate, you may also have:

• Experience in a complex, multi-site environment, with a proven ability to navigate diverse systems and processes
• Completion of regulatory/mandatory certifications and skills validation competencies, demonstrating your commitment to ongoing learning and professional development
• Strong interpersonal skills in interacting with diverse customers, with a deep understanding of the importance of cultural sensitivity and empathy in patient care

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to the growth and development of our employees. As a Customer Service Representative I, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the knowledge and skills needed to succeed in your role
• Ongoing training and coaching, to support your continued growth and development
• Opportunities for career advancement, with a clear path for progression within the organization
• Recognition and reward programs, to acknowledge and celebrate your achievements and contributions

Work Environment and Company Culture

Our remote work environment is designed to provide the flexibility and autonomy you need to thrive. At blithequark, we prioritize:

• A supportive and collaborative culture, with a strong focus on teamwork and communication
• A commitment to diversity, equity, and inclusion, with a workplace that values and celebrates individual differences
• A dynamic and innovative approach, with a willingness to adapt and evolve in response to changing patient needs and industry trends

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you can expect:

• A competitive salary of up to $27.60 per hour, with opportunities for growth and development
• A range of benefits, including health insurance, retirement savings, and paid time off
• Access to exclusive discounts and perks, designed to support your well-being and work-life balance
• A recognition and reward program, to acknowledge and celebrate your achievements and contributions

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative I, you will play a critical role in our mission to provide outstanding patient financial services, and will be rewarded with a competitive salary, comprehensive benefits, and opportunities for growth and development. Join our dynamic team today and discover a career that is both challenging and rewarding.