Experienced Customer Service Representative – Remote Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance Inquiries

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative online solutions. As a leading provider of digital engagement platforms, we empower businesses to connect with their customers in a more personalized and effective way. Our affiliate, Gubagoo, is at the forefront of this mission, offering cutting-edge chat services that drive sales, service, and customer satisfaction for automotive and recreational vehicle dealerships. We are now seeking talented and enthusiastic Chat Specialists to join our team in Corpus Christi, TX, and contribute to our vision of revolutionizing the way businesses interact with their customers.

Job Overview

This is an exciting remote opportunity for individuals who thrive in fast-paced environments and are passionate about providing top-notch customer service. As a Chat Specialist at blithequark, you will play a vital role in representing our dealer clients online, responding to a wide range of customer inquiries, and converting these interactions into valuable leads. If you are a positive, energetic, and tech-savvy individual with excellent communication skills, we invite you to apply for this rewarding role.

Key Responsibilities

• Handle a high volume of customer inquiries via online chat, providing accurate and timely information about automotive and recreational vehicle sales, service, finance, and general dealership questions.
• Develop and maintain a deep understanding of our products and services, staying up-to-date with the latest developments and updates in the industry.
• Narrow down on appointment information to schedule appointments, ensuring seamless communication and follow-up with customers.
• Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs and preferences.
• Provide exceptional customer service, responding to customer inquiries in a professional, friendly, and courteous manner.
• Collaborate with our team to continuously improve our chat services, sharing feedback and suggestions for enhancing the customer experience.

Essential Qualifications

To succeed as a Chat Specialist at blithequark, you will need:

• Previous experience in retail customer service or the automotive industry, although this is not essential for the right candidate.
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications and tools.
• A strong ability to multitask, with excellent organizational and time management skills.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on customer satisfaction and sales growth.

Preferred Qualifications

While not essential, the following skills and experience are highly desirable:

• Gaming experience, which can help develop strong multitasking and problem-solving skills.
• Previous experience working in a remote or home-based environment, with the ability to self-motivate and manage your time effectively.
• A strong understanding of the automotive industry, including sales, service, and finance processes.
• Experience working with chat software and customer relationship management (CRM) systems.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication skills: The ability to communicate clearly, concisely, and professionally, both verbally and in writing.
• Strong customer service skills: A passion for delivering exceptional customer experiences, with a strong focus on customer satisfaction and loyalty.
• Technical skills: Proficiency in basic computer skills, including Microsoft Office and Google Suite, as well as the ability to learn new software applications and tools.
• Problem-solving skills: The ability to think critically and creatively, resolving customer complaints and issues in a fair and timely manner.
• Time management skills: The ability to prioritize tasks, manage your time effectively, and meet performance targets and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Chat Specialist, you will have access to:

• Comprehensive training programs, including onboarding, product knowledge, and customer service skills.
• Ongoing coaching and feedback, with regular performance reviews and evaluations.
• Opportunities for career advancement, including promotions, lateral moves, and professional development.
• A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and innovation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our relaxed, professional, and fun work environment, which is designed to foster creativity, innovation, and collaboration. As a remote employee, you will need to create your own dedicated workspace, free from distractions and interruptions. You will also need to attend 4 weeks of remote training, which will be scheduled between 11am-7:30pm EDT, Tuesday to Saturday.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $13 per hour, with opportunities for performance-based bonuses and incentives. You will also need to have your own computer or laptop with a webcam, second monitor, microphone, and external mouse, as well as a quiet, dedicated workspace with a reliable internet connection.

Conclusion

If you are a motivated, enthusiastic, and customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity to join our team as a Chat Specialist. At blithequark, we are committed to delivering exceptional customer experiences, driving sales growth, and fostering a positive, supportive work environment. Don't miss this chance to be part of a dynamic, forward-thinking company that values its employees and is dedicated to making a difference in the automotive industry. Apply now and take the first step towards an exciting, rewarding career with blithequark!