Experienced Bilingual Spanish/English Customer Service Representatives – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is the backbone of our success, and we are committed to fostering a culture of inclusivity, diversity, and growth.

About the Role

We are seeking highly skilled and motivated Bilingual Spanish/English Customer Experts to join our team in a remote work capacity. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about delivering exceptional customer service, are fluent in both Spanish and English, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues to help improve our services
• Meet sales objectives as defined by the company

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bilingual Spanish/English fluency
• Minimum 6 months of customer service experience
• High school graduate or GED equivalent
• Ability to type 25 words per minute
• Comfort with desktop computer systems and Windows operating systems
• Proven oral and written communication skills
• Logical problem-solving skills and ability to work independently
• Availability to work various shifts, including evenings and weekends

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• 6 months of call center experience
• 6 months of sales experience
• Superior negotiating skills and ability to stay composed and objective in a fast-paced environment
• Strong listening skills and ability to work in a constantly changing environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Expert, you will have access to paid training, competitive wages, and full benefits, including medical, dental, vision, and 401(k) plans. You will also have the opportunity to participate in employee wellness and engagement programs, and enjoy paid time off to recharge and relax. Our company culture is built on the principles of inclusivity, diversity, and growth, and we are dedicated to helping our employees achieve their full potential.

Work Environment and Company Culture

As a remote worker, you will be part of a dynamic and distributed team that values collaboration, creativity, and innovation. Our company culture is built on the principles of trust, respect, and open communication, and we strive to create a work environment that is inclusive, supportive, and fun. You will have the opportunity to interact with colleagues from diverse backgrounds and industries, and be part of a global community that is passionate about delivering exceptional customer service.

Compensation, Perks, and Benefits

As a Customer Expert at blithequark, you can expect a competitive compensation package that includes:

• Paid training and ongoing professional development opportunities
• Competitive wages and performance-based incentives
• Full benefits, including medical, dental, vision, and 401(k) plans
• Paid time off and employee wellness programs
• Opportunities for career growth and advancement

Work from Home Requirements

To be considered for this remote work opportunity, you will need to meet the following technical requirements:

• Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace that is free from distractions and interruptions

Conclusion

If you are a motivated and customer-focused individual who is fluent in both Spanish and English, we encourage you to apply for this exciting opportunity to join our team as a Bilingual Spanish/English Customer Expert. At blithequark, we are committed to delivering exceptional customer service, and we are looking for talented and dedicated individuals to help us achieve our goals. Don't miss out on this opportunity to join a dynamic and growing company that values its employees and offers a competitive compensation package and opportunities for career growth and advancement. Apply today and take the first step towards an exciting and rewarding career with blithequark!