Experienced Customer Development Manager for Strategic Account Growth and Relationship Building - West Region

Introduction to blithequark

At blithequark, we are passionate about driving business growth through exceptional customer relationships and innovative sales strategies. As a leading player in the industry, we are committed to fostering a culture of inclusivity, continuous learning, and growth. Our purpose is to make a difference in the world, and we believe that our people are the key to achieving this vision. We are now seeking an experienced Customer Development Manager to join our team in the West Region, where you will play a critical role in driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex initiatives.

Job Overview

This role is part of the NAOU Sales Organization at blithequark and requires a highly skilled and motivated individual who can work independently and collaboratively as part of a high-performing team. As a Customer Development Manager, you will be responsible for managing a portfolio of complex accounts, identifying opportunities, and developing strategic plans to drive business growth. You will work closely with cross-functional teams, including sales, marketing, and customer service, to ensure seamless execution of sales initiatives and exceptional customer experiences.

Key Responsibilities

• Complete proactive customer contacts via telephone to key decision-makers to build relationships and gain support and commitment to execute initiatives and sales programs.
• Conduct regular business reviews with customers to monitor relationships, reaffirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery, analysis, and conversations with customers.
• Coordinate implementation of agreed-upon activities, such as mechanical service, installation, business-building initiatives, and distribution activities, to execute plans.
• Participate in contract negotiations and renegotiations with customers and the blithequark system to formalize agreements.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts and successfully sell sales initiatives.
• Provide feedback to the Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within blithequark.

Requirements and Qualifications

To be successful in this role, you will need to possess a strong background in sales, customer service, and account management. The following requirements and qualifications are essential:

• Bachelor's degree required.
• 1+ years of frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality customer service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills, with the ability to manage time, establish priorities, and accomplish objectives.

Essential Skills and Competencies

In addition to the requirements and qualifications listed above, the following skills and competencies are essential for success in this role:

• Customer contacts and interactions.
• Inside sales and relationship building.
• Influencing and negotiation.
• Microsoft Excel and CRM systems.
• Teamwork and collaboration.
• Time management and organization.
• Problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our people. As a Customer Development Manager, you will have access to a range of training and development opportunities, including:

• Individual Development Plans to support personal and career growth.
• Regular feedback and coaching from experienced leaders.
• Opportunities to work on complex and challenging projects.
• Collaboration with cross-functional teams to develop new skills and expertise.
• Access to industry-leading training and development programs.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive, and we are committed to fostering a workplace that is engaging, challenging, and rewarding.

As a Customer Development Manager, you will be part of a high-performing team that is passionate about driving business growth and delivering exceptional customer experiences. You will have the opportunity to work with a range of stakeholders, including customers, sales teams, and cross-functional teams, to develop and execute strategic plans that drive business results.

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package that recognizes and rewards individual and team performance. The pay range for this role is $81,800 - $100,900, depending on geography, job-related knowledge, skills, and experience. In addition to a competitive salary, you will have access to a range of benefits, including:

• Comprehensive medical, financial, and other benefits.
• Opportunities for career growth and development.
• Recognition and reward programs for individual and team performance.
• A dynamic and inclusive work environment that is engaging, challenging, and rewarding.

Conclusion

If you are a motivated and results-driven sales professional who is passionate about driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Development Manager at blithequark, you will have the opportunity to work with a range of stakeholders to develop and execute strategic plans that drive business results. You will be part of a high-performing team that is committed to fostering a culture of inclusivity, continuous learning, and growth. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.