Experienced Pre-Licensed Insurance Agent and Customer Service Representative - Consumer Issue Resolution and Policy Support

Join the Team at blithequark: Delivering Exceptional Customer Experiences in Insurance Services

blithequark is a global leader in digital business services, dedicated to helping the world's top brands optimize their operations through innovative, digitally powered solutions. With a workforce of over 500,000 passionate professionals speaking more than 300 languages, we pride ourselves on our ability to support clients, communities, and the environment effectively. Our company culture is built on a balanced high-tech and high-touch approach, combined with deep industry expertise, fostering an engaging and collaborative environment where employees can thrive and grow.

About the Role: Pre-Licensed Insurance Agent and Customer Service Representative

We are seeking a highly skilled and motivated Pre-Licensed Insurance Agent and Customer Service Representative to join our team in Columbia, South Carolina. As a Pre-Licensed Representative, you will utilize excellent decision-making skills and innovation to resolve complex consumer issues and respond to concerns while adhering to company guidelines. This role involves addressing challenging consumer issues in a fast-paced environment, requiring strong problem-solving abilities, excellent communication skills, and the ability to work effectively in a dynamic setting.

Key Responsibilities:

• Resolve complex consumer issues and provide expert advice to first-level representatives, ensuring efficient and effective issue resolution.
• Assist policyholders with billing questions and concerns, offering personalized support and guidance.
• Provide support for any requested policy changes, ensuring seamless and accurate processing.
• Offer recommendations to policyholders and adjust as necessary, demonstrating a deep understanding of insurance products and services.
• Collaborate with colleagues to achieve exceptional customer service and contribute to the growth and success of blithequark.

Essential Qualifications:

• Minimum of 6 months of customer service experience, with a strong understanding of customer service principles and practices.
• Over 18 years of age, with a High School Graduate or GED certificate.
• Must be located in South Carolina, with a valid work permit and ability to work in a fast-paced environment.
• Excellent oral and written communication skills, with the ability to communicate effectively with diverse audiences.
• Logical problem-solving abilities, with a strong analytical mindset and attention to detail.
• Comfort with desktop computer systems, including Windows operating systems and software applications.
• Organizational and prioritization skills, with the ability to manage multiple tasks and responsibilities.
• Ability to type at least 25 words per minute, with high accuracy and efficiency.

Preferred Qualifications:

• Call Center experience preferred (6 months or more), with a strong understanding of call center operations and customer service principles.
• Familiarity with insurance products and services, with a strong understanding of industry regulations and guidelines.
• Previous experience in a similar role or industry, with a proven track record of success.

Career Growth and Development Opportunities at blithequark

At blithequark, we are committed to investing in your future and providing opportunities for growth and development. Our comprehensive training program includes:

• A 5-day paid training program to help you prepare for the State Insurance Exam, covering all associated costs and providing study materials.
• Ongoing coaching and mentoring to support your career goals and professional development.
• Internal growth opportunities, with many employees advancing their careers within the company.

Benefits and Perks

We offer a comprehensive benefits package that includes:

• Competitive wages, with opportunities for bonuses and incentives.
• Full benefits, including medical, dental, vision, 401k, and more.
• Paid time off, with opportunities for vacation, sick leave, and holidays.
• Employee wellness and engagement programs, with a focus on work-life balance and employee well-being.
• Paid training and development opportunities, with a focus on career growth and professional development.

Why Work at blithequark?

blithequark offers a dynamic and supportive work environment, with a diverse team of professionals who are passionate about delivering exceptional customer experiences. Our company culture is built on a balanced high-tech and high-touch approach, combined with deep industry expertise, fostering an engaging and collaborative environment where employees can thrive and grow.

Why Work in Columbia, SC?

Columbia, SC offers a vibrant community with a rich history, diverse culture, and numerous recreational opportunities. The city's friendly atmosphere and affordable cost of living make it an attractive place to live and work. With a growing job market and a supportive community, Columbia is an ideal location for personal and professional growth.

Conclusion

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Pre-Licensed Insurance Agent and Customer Service Representative, you will have the chance to make a meaningful impact, develop your career, and contribute to the growth and success of our company. We look forward to hearing from you and exploring how you can join our team!